Forum: RangerMSP Software Discussion Forum (CCRM)
May 18th, 2018, 01:44 PM
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Replies: 3
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 17th, 2018, 08:02 AM
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Replies: 3
When we upgraded to V.18 the web interface stopped bringing in costs when an item is selected from the popups in a Charge.
Is this a bug or is there some maintenance we can do?
--Jim
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 1st, 2016, 11:38 AM
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Replies: 3
As the Ticket Manager on some of our tickets for a new ticket I currently get an email with subject: [ASSIGNED] CommitCRM Ticket - New [0500-1234, High, Jim AppleTech, Customer].
The body of the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 5th, 2015, 10:08 AM
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Replies: 15
If this helps anyone, great. Be very careful if you want to do this, and backup, backup, backup. This looks like a Windows registry issue.
Exception_Msg=System Error. Code: 8.
Not enough storage...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 5th, 2015, 08:12 AM
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Replies: 15
I think I've now sent what you requested.
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 5th, 2015, 07:54 AM
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Replies: 15
I am sending what I believe this is the correct log file. My admin feels the entire log folder may be more than we want to send. Let me know if it is sufficient. Thanks!
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 5th, 2015, 07:30 AM
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Replies: 15
Nothing generated, so something is misconfigured. However, I think I've found the file. What email address shall I send a txt file to? I could also send an xml file if that's better.
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 5th, 2015, 07:15 AM
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Replies: 15
My administrator has no idea what happens to log files. Is there a CommitCRM configuration that needs to be done to have the log file sent automatically?
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 5th, 2015, 07:07 AM
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Replies: 15
I have no idea where the log file is saved (from your instructions I thought it was transferred to tech support automatically). I'll ask my administrator where the log file was saved.
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 4th, 2015, 07:58 AM
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Replies: 15
I just sent the log files after trying to print a report for Ticket 0500-7210. The resulting error message for this attempt was "1001 Operation aborted. Printing to archive file REPD7JHP0FUVB0MR61ZZ...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 3rd, 2015, 12:44 PM
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Replies: 15
I am having a problem with "Print to PDF" and "Sign & Print to PDF" for Tickets from web access also. All our custom reports show up, but when I select a report to print to PDF, I get the error...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 16th, 2014, 02:52 PM
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Replies: 2
Is there any way to have an Open Ticket appear in multiple employees Open Ticket searches? An employee group would be handy, for example, and these ticket could be assigned to the group.
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Forum: Reports
February 26th, 2014, 11:44 AM
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Replies: 5
Thanks for the response.
I cross posted because I wasn't sure the Sharing Center was the appropriate place to ask a question. After I posted I thought I was just up posed to share my reports there.
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Forum: Reports
February 26th, 2014, 11:30 AM
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Replies: 5
Is it possible to ONLY send an Invoice report to our finance person? In other words, is the recipient of "Email Ticket as a PDF attachment" for a specific report configurable?
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Forum: Reports
February 26th, 2014, 10:13 AM
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Replies: 5
How can I control where "Email Ticket as a PDF attachment" sends a Custom Report for the Charges Report Category? It's currently sending the PDF to the customer contact email, but we want to change...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 30th, 2013, 08:33 AM
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Replies: 18
I searched the forums, but didn't see this discussed. When you exceed the contract hours block of time the account manager gets a warning, but I see no way to get a proactive alert that the contract...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 19th, 2012, 02:43 PM
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Replies: 1
Can a pre-existing Ticket be used as a starting point for a new Ticket with a new Ticket number? Perhaps select Ticket record, Copy & Paste, or, better, a "Replicate" menu?
I don't see any way to do...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 6th, 2012, 09:31 AM
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Replies: 15
Here's an intersting discussion:
https://discussions.apple.com/thread/4315894?start=0&tstart=0
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 6th, 2012, 09:22 AM
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Replies: 15
I know you can export an email cert from the Mac's keychain, then email it & install the email cert on iOS.
But I don't know if this will help with our web issues...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 21st, 2012, 01:56 PM
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Replies: 15
I'm reading a Google search on 'SSL certificates and iOS 6'.
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 21st, 2012, 01:29 PM
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Replies: 15
My URL Host Manager says "The primary root ca is installed inline with certificate". I don't see the lock button in either Safari 5.1.7 or Firefox 17 on the Mac.
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 21st, 2012, 12:43 PM
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Replies: 15
I'm trying to find out. To my untrained eye... I don't think we use a certificate.
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 15th, 2012, 09:18 AM
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Replies: 15
Did you try Chrome pre-iOS 6? I'm wondering if all the blame can be laid at iOS 6's feet.
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 15th, 2012, 08:40 AM
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Replies: 15
Thanks for the note. I'll get back to you if I find a solution. I know iOS 6.1 is nearing release... we can hope for a fix.
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 15th, 2012, 08:33 AM
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Replies: 15
Same here. Any solutions?
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