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Forum: RangerMSP Software Discussion Forum (CCRM) September 2nd, 2014, 12:19 PM
Replies: 1
Posted By skifast
We're finding the ticket lookup on a new charge to be very cumbersome. Looking through a giant list of tickets when doing a new charge can be a daunting task. Usually the ticket we want is at the...
Forum: RangerMSP Software Discussion Forum (CCRM) August 26th, 2014, 09:27 AM
Replies: 16
Posted By skifast
I'd agree with what was said already. We use support@ for all correspondence to our support team (we don't prohibit direct contact but strongly discourage it and do not prioritize responses there)....
Forum: RangerMSP Software Discussion Forum (CCRM) August 26th, 2014, 07:04 AM
Replies: 15
Posted By skifast
I know Support reads everything and they're great on the forums. The feedback they receiving is meant to be constructive criticism because we care - not to tarnish your product.

It's not to say that...
Forum: RangerMSP Software Discussion Forum (CCRM) August 25th, 2014, 08:04 AM
Replies: 2
Posted By skifast
Is there a way to allow charges to have fractional cent charges? We charge IRS rates for mileage and while currently this is 56 cents per mile, it's very common for the IRS to set it to a fractional...
Forum: RangerMSP Software Discussion Forum (CCRM) August 25th, 2014, 07:57 AM
Replies: 15
Posted By skifast
We're a Google Apps shop and would prefer sync to Google Apps vs Exchange - similarly though, it really is annoying to have to use Outlook with the connector to get things syncing.

I think the only...
Forum: RangerMSP Software Discussion Forum (CCRM) July 18th, 2014, 07:23 AM
Replies: 2
Posted By skifast
A few more tweaks to the above might make it even better:

1. Allow users to go back to merge a second set of tickets.
2. Allow users to select two tickets from the Ticket window and click a Merge...
Forum: RangerMSP Software Discussion Forum (CCRM) July 17th, 2014, 12:24 PM
Replies: 2
Posted By skifast
I understand that there are some technical issues that have prevented ticket merging on the CommitCRM side with other windows open. Could you please modify the Ticket Merge window to do the...
Forum: RangerMSP Software Discussion Forum (CCRM) May 27th, 2014, 11:05 AM
Replies: 29
Posted By skifast
@lpopejoy hit the nail on the head with this post. I'd add a few things to their list:

1. Real Google Apps integration, schedule-able on the server side with tokens for each user so all users don't...
Forum: RangerMSP Software Discussion Forum (CCRM) May 27th, 2014, 10:51 AM
Replies: 2
Posted By skifast
We use Google Apps and enabled the POP/IMAP feature to allow CommitCRM to pull e-mails. It works pretty well. What works less well is syncing Calendars/contacts to Google Apps using Outlook, it...
Forum: RangerMSP Software Discussion Forum (CCRM) May 27th, 2014, 10:44 AM
Replies: 2
Posted By skifast
I've asked for the ability to bulk add new assets in the link to GFI but previously that was shot down. If that's still not possible it would be really nice if you could at least add shortcuts to the...
Forum: RangerMSP Software Discussion Forum (CCRM) January 7th, 2013, 06:30 AM
Replies: 3
Posted By skifast
I appreciate your ear (or eyes rather). I did not know I could link multiple GFI assets to a single CommitCRM asset so that definitely helps.

I also agree that linking multiple assets could be...
Forum: RangerMSP Software Discussion Forum (CCRM) January 4th, 2013, 03:51 PM
Replies: 3
Posted By skifast
I recently took the CommitCRM plunge. While I've been very happy and in gathering a lot of the information CommitCRM can track I've noticed things like lapsed renewals which make CommitCRM worth it...
Forum: RangerMSP Software Discussion Forum (CCRM) December 4th, 2012, 06:20 AM
Replies: 21
Posted By skifast
Thank you for posting your follow up. Is there a way to tell which types of labor charges are covered under the Block of Money Contract vs another contract or does this require the tech to remember...
Forum: RangerMSP Software Discussion Forum (CCRM) December 3rd, 2012, 08:40 PM
Replies: 21
Posted By skifast
I appreciate your input, lpopejoy. I've seen the answer you provided mentioned in other posts but it doesn't seem to address the issue (or seems to side step around saying that what I want to do is...
Forum: RangerMSP Software Discussion Forum (CCRM) December 3rd, 2012, 03:41 PM
Replies: 21
Posted By skifast
I am demoing CommitCRM and have searched everywhere but am still not sure how to do what I want so I thought some input from the forum would be worth while.

I am an MSP and have tiers of service for...
Showing results 1 to 15 of 15

 

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