Forum: RangerMSP Software Discussion Forum (CCRM)
May 11th, 2020, 08:14 PM
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Replies: 3
I've been following CommitCRM for years. We were an early adopter back in v3 or something like that. I've followed the updates and it's been awesome to see this product continually develop.
I just...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 26th, 2016, 06:42 AM
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Replies: 43
IMAP is a good answer to these questions. Hope to see it implemented some day. FYI, the bigger PSA companies don't have activesync support.
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 26th, 2016, 06:39 AM
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Replies: 8
I am no longer a CommitCRM customer (but have used it since 2006ish to 2014), but I can tell you a couple of things:
* Exchange integration works perfectly if you configure it right
* Moving to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 21st, 2015, 05:31 PM
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Replies: 21
We were. In the end we just had CommitCRM capture it using very specific rules to catch them and assign them correctly.
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 21st, 2015, 05:11 PM
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Replies: 13
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 4th, 2015, 12:16 AM
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Replies: 4
Use to happen when another staff member had the history note open
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 3rd, 2015, 11:39 PM
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Replies: 2
Yes and yes.
We had 4 users using the old file based method. SQL is a ton faster. CommitCRM is a very snappy app on SQL. I'd go to SQL regardless.
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 28th, 2015, 07:55 PM
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Replies: 6
You need to jump on SQL. Far faster in general.
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 28th, 2015, 07:55 PM
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Replies: 18
I like the hint that you might be going to IIS. But those SSL certs are pretty standard.
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 28th, 2014, 08:37 PM
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Replies: 3
Get the SQL version or you will be in for some pain.
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 1st, 2014, 06:57 PM
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Replies: 57
It's a problem with CommitCRM since it doesn't have gl codes. It will be hard to map things.
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 22nd, 2014, 09:10 AM
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Replies: 15
I have to agree with the poster.
After 8 months, this is a pretty lack lustre release. I can't see how it's a 8x release, since there is nothing major. It should have been 7x.
Considering we are...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 27th, 2014, 06:45 PM
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Replies: 29
I'd pay more. Just look at what other products charge. CommitCRM is crazy cheap.
Few hundred dollars a year vs a few thousand for other products. Big gap there. If it helped development, increase...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 22nd, 2014, 04:29 PM
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Replies: 57
The way we manually do it now is:
Ticket number in reference field.
Item charges with notes as each line item.
It's pretty straight forward.
Would need some error handling around account names as...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 30th, 2014, 09:53 PM
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Replies: 13
Yeah, main reason for Basecamp is the sharing of information, including to the customers. CommitCRM is too clunky for that. Maybe when/if the web interface is cleaned up.
Also having the mobile apps...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 20th, 2014, 07:27 PM
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Replies: 13
Ya, I'm keen as I'm lazy today :)
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 20th, 2014, 06:54 PM
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Replies: 13
Hey Raymond.
I commented in that thread as well. We're at 12.5k tickets now and finally gone to SQL (holy god it's quicker :D)
We use to use the contract method, but when you need to start adding...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 19th, 2014, 12:41 AM
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Replies: 42
Kevin; we have template emails that we can right click and send... here's an example
http://iforce.co.nz/i/5i4eowk5.ldf.jpg
24 hour example
http://iforce.co.nz/i/jdacyhxa.wfl.jpg
Just need to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 9th, 2014, 02:04 PM
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Replies: 13
Hi Guys.
I hope one day there will be a project management tab in commit.
However...
What is everyone else managing projects with outside of CommitCRM? I've taken a look at a few CRMs, and the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 9th, 2014, 03:44 AM
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Replies: 13
Just to add, CommitCRM doesn't seem to remember where we put the details tab (general etc) when it's moved monitor. It slides to the top again. Can show an example if needed.
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 9th, 2014, 03:41 AM
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Replies: 42
Version 7 kinda solves this with labels. One of the best changes we've seen in some time.
Would still like some way of added more statuses though.
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 9th, 2014, 03:38 AM
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Replies: 57
Ah my 3yr old thread... still no progress :/
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 10th, 2013, 03:50 AM
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Replies: 11
Use the mobile view on your desktops/ipads. It's far better than the default web interface.
But it does really need a *huge* amount of work.
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 21st, 2013, 03:20 AM
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Replies: 5
yeah, if you use exchange, add the email account to Outlook and drop the email in to the account inbox. Very handy.
You can send all emails to the connector with the ticket number in the subject...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 21st, 2013, 03:11 AM
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Replies: 42
This topic has been mentioned many times, a lot by myself. imo, this is the biggest missing feature inCommitCRM.
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