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Search: Posts Made By: Support Team
Forum: RangerMSP Software Discussion Forum (CCRM) August 12th, 2022, 06:20 AM
Replies: 13
Posted By Support Team
Thanks. Yes, it's coming, and fwiw, thing have changed many times over at MS, so we're actually glad to only having to use their final version :) Thanks.
Forum: RangerMSP Software Discussion Forum (CCRM) August 5th, 2022, 10:19 AM
Replies: 5
Posted By Support Team
Nope, enabling it, as described in this Microsoft's article (https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-and-exchange-online-september-2021-update/ba-p/2772210)...
Forum: RangerMSP Software Discussion Forum (CCRM) August 5th, 2022, 09:47 AM
Replies: 5
Posted By Support Team
Yes, this should be related and Microsoft sometimes disable Basic Authentication, however, it can get re-enabled. Also, as posted in the other thread you mentioned, we'll be releasing a version that...
Forum: RangerMSP Software Discussion Forum (CCRM) August 5th, 2022, 09:34 AM
Replies: 13
Posted By Support Team
Thanks for asking. A version that does not require Basic Authentication is scheduled to be released BEFORE Microsoft stops supporting it on Oct. 1st.

Hope this helps!
Forum: RangerMSP Software Discussion Forum (CCRM) August 3rd, 2022, 06:06 AM
Replies: 3
Posted By Support Team
Thank you for the update.

We will also review this case from our side, great that things work well now.
Forum: RangerMSP Software Discussion Forum (CCRM) August 2nd, 2022, 12:38 PM
Replies: 3
Posted By Support Team
This is interesting, thanks for asking.

Did you try to update the primary account, created from the contact, and run the sync again? If not, please give a try and see whether this bypasses the...
Forum: RangerMSP Software Discussion Forum (CCRM) July 27th, 2022, 09:16 AM
Replies: 3
Posted By Support Team
Thanks for following up and asking. At this time we're not sure whether it'll get implemented, as mentioned you can already convert a RangerMSP Quote into a QuickBooks Invoice when the deal is won....
Forum: RangerMSP Software Discussion Forum (CCRM) July 25th, 2022, 08:00 AM
Replies: 11
Posted By Support Team
Update from RangerMSP Team:
The new Photo Albums feature was introduced in RangerMSP 29.
Forum: RangerMSP Software Discussion Forum (CCRM) July 25th, 2022, 07:58 AM
Replies: 14
Posted By Support Team
Update from RangerMSP Team:

The new Photo Albums feature was introduced in RangerMSP 29.
Forum: RangerMSP Software Discussion Forum (CCRM) July 25th, 2022, 07:51 AM
Replies: 8
Posted By Support Team
Update from RangerMSP Team:

In RangerMSP 29 we added the ability to use custom filters when scheduling the report.
More detailed information can be found in Report Scheduler Filtering_options
Forum: RangerMSP Software Discussion Forum (CCRM) July 25th, 2022, 07:48 AM
Replies: 4
Posted By Support Team
Update from RangerMSP Team:
In RangerMSP 29 we added the ability to use custom filters when scheduling the report. More detailed information can be found in Report Scheduler Filtering_options
Forum: RangerMSP Software Discussion Forum (CCRM) July 25th, 2022, 06:11 AM
Replies: 0
Posted By Support Team
Hi All,

We are happy to announce another new version - RangerMSP 29.

This new version introduces new features and options.

For example, it includes a new Photo Album feature, an option to select...
Forum: RangerMSP Software Discussion Forum (CCRM) July 25th, 2022, 06:07 AM
Replies: 4
Posted By Support Team
You are welcome!

Yes, it is possible to set a default value for the Field 1/2/3 (under the Quote Properties tab).

You should right click the field and open the Field Settings window. Then under the...
Forum: RangerMSP Software Discussion Forum (CCRM) July 25th, 2022, 06:04 AM
Replies: 2
Posted By Support Team
Thank you for posting this.

Please note that while in the Windows client application the Photo Album is opened as a dedicated window, in the Web Interface, the Photo Album page is opened in the...
Forum: RangerMSP Software Discussion Forum (CCRM) July 25th, 2022, 06:03 AM
Replies: 1
Posted By Support Team
Thank you for posting.

The user should visit the Home Page and click the email button to set the new status update email:

/forum_images/home_page_status_update_new_email.png


In order to edit...
Forum: RangerMSP Software Discussion Forum (CCRM) July 20th, 2022, 08:00 AM
Replies: 4
Posted By Support Team
Thank you for posting this.

It is an interesting question and probably others will share their specific workflows.

It seems that the quote should be marked as "Approval needed" and then as...
Forum: RangerMSP Software Discussion Forum (CCRM) July 8th, 2022, 06:08 AM
Replies: 8
Posted By Support Team
It should work and it actually just worked for me while testing this in all of the places you listed, among others.

By any chance, do you have anything related to the keyboard/language configured...
Forum: RangerMSP Software Discussion Forum (CCRM) July 8th, 2022, 06:07 AM
Replies: 7
Posted By Support Team
Rich text editing option has been added to the knowledge base and you can use it to style your articles. We may add support for it in other areas too in a future release. Thanks for asking.
Forum: RangerMSP Software Discussion Forum (CCRM) July 5th, 2022, 06:02 AM
Replies: 6
Posted By Support Team
Thank you for following up on this. Actually this feature has already been implemented as Ticket Templates.

Hope this helps!
Forum: RangerMSP Software Discussion Forum (CCRM) June 29th, 2022, 07:23 AM
Replies: 13
Posted By Support Team
Thank you for sharing!
Forum: RangerMSP Software Discussion Forum (CCRM) June 22nd, 2022, 08:36 AM
Replies: 3
Posted By Support Team
You are welcome!

Maybe using count(*) may help, detecting a different record count indicating a possible deletion event vs. the previous count, and this will led to a further query investigation,...
Forum: RangerMSP Software Discussion Forum (CCRM) June 22nd, 2022, 06:06 AM
Replies: 3
Posted By Support Team
Thank you for posting this.

Tracking of deleted records is available for Tickets and Opportunities.
All other records are deleted without an accessible trace.

On deleting a Ticket or Opportunity,...
Forum: RangerMSP Software Discussion Forum (CCRM) June 13th, 2022, 06:08 AM
Replies: 6
Posted By Support Team
Thank you.

After reviewing the log files and the additional information you provided in your email, it seems that there is a glitch and the uploaded images are not displayed because of the...
Forum: RangerMSP Software Discussion Forum (CCRM) June 10th, 2022, 08:03 AM
Replies: 6
Posted By Support Team
Thank you for the additional information.

Please let us know whether this problem happens on all workstations or on only some. Please also run the client application directly on the server (via the...
Forum: RangerMSP Software Discussion Forum (CCRM) June 8th, 2022, 06:07 AM
Replies: 6
Posted By Support Team
Thank you for posting this.

The images that are added to the Knowledge Base article are saved in the folder <installation-folder>/XternalDataFiles5.

It is possible that this folder does not...
Showing results 1 to 25 of 150

 

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