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Search: Posts Made By: diaz79
Forum: RangerMSP Software Discussion Forum (CCRM) June 7th, 2022, 01:26 AM
Replies: 3
Posted By diaz79
Hi

Where should I send log zip file?

THX
Forum: RangerMSP Software Discussion Forum (CCRM) June 4th, 2022, 09:36 AM
Replies: 3
Posted By diaz79
Hi

Our RMM Integration with GFi MAX (N-abel) have suddenly stop working.
In log files we can find this...
Forum: RangerMSP Software Discussion Forum (CCRM) July 19th, 2021, 03:17 AM
Replies: 12
Posted By diaz79
Hi Support

We could not find any errors in the log files.

Therefore we have moved the mailbox to another server in Office 365 with powershell and this help in our case.

Issue is resolved.
Forum: RangerMSP Software Discussion Forum (CCRM) July 16th, 2021, 07:01 AM
Replies: 12
Posted By diaz79
Hi Support

We suddenly receive this error in our CRM, please help ASAP.
ServerConfig return all tests pass and we can log on mail account without problems
No mails can be processed right now.

We...
Forum: RangerMSP Software Discussion Forum (CCRM) January 7th, 2021, 05:53 PM
Replies: 1
Posted By diaz79
Hi, after 8 December 2020, all of a sudden, our CommitCrm has stopped sending all types of e-mail alerts to our employees, such as calendar appointment, history notes, account manager updates, etc. I...
Forum: Reports June 15th, 2020, 07:28 AM
Replies: 3
Posted By diaz79
Yes, multiple times. And every time we update the rapports changes, we restarted "CommitCRM Server" service on server. But rapports are not created or sent by mail.
Forum: Reports June 15th, 2020, 02:59 AM
Replies: 3
Posted By diaz79
Hello Support

Recently we bought “Customer Scheduled Reports” add-on, and I’m trying to test the system, but we can’t get it to work.

We have followed the tutorial and guide form CommitCRM wiki,...
Forum: RangerMSP Software Discussion Forum (CCRM) September 11th, 2019, 07:02 AM
Replies: 2
Posted By diaz79
Thanks it works now.
Forum: RangerMSP Software Discussion Forum (CCRM) September 10th, 2019, 03:17 PM
Replies: 2
Posted By diaz79
After changing our CommitCRM web part to IIS and HTTPS, hyperlinks in info mails, sent from CommitCRM to employees, are pointing to old web link. Hyperlinks I’m talking about are "View Charge", "Edit...
Forum: RangerMSP Software Discussion Forum (CCRM) June 7th, 2019, 05:56 AM
Replies: 1
Posted By diaz79
Some of our employees get this error in their CommitCRM "Access violation at address 07ECB4DD in module 'CmtMail.dll'. Read of address 00000004.".
We use CommitCRM in RDS and settings are same for...
Forum: RangerMSP Software Discussion Forum (CCRM) April 9th, 2019, 01:02 PM
Replies: 2
Posted By diaz79
Yes please. I have send you logs.
Forum: RangerMSP Software Discussion Forum (CCRM) April 9th, 2019, 09:46 AM
Replies: 2
Posted By diaz79
Hi

We are having trouble when email is produced from CommitCRM.

Danish letters like ĹĆŘĺćř have changed with Chinese characters and CommitCRM changes subject text in the email to something very...
Forum: RangerMSP Software Discussion Forum (CCRM) November 6th, 2018, 03:11 PM
Replies: 2
Posted By diaz79
Thanks for answering my question and pointing me in right direction. For som odd resone there was mismatch between our "Server configured" auto replay e-mail template and "Alert to customer" auto...
Forum: RangerMSP Software Discussion Forum (CCRM) November 2nd, 2018, 03:23 AM
Replies: 2
Posted By diaz79
After upgrade to v.19, all tickets created automatically from costumers mails or if employee create ticket manually, system sends 2 mails back to costumers, but there are not identical.

First mail...
Forum: RangerMSP Software Discussion Forum (CCRM) June 25th, 2018, 08:51 AM
Replies: 1
Posted By diaz79
Hi

We have a huge urgent problem whit our CommitCRM. Out of the blue, CommitServer service stop working any more. It starts but it’s not working and when we try to restart service it goes to...
Forum: RangerMSP Software Discussion Forum (CCRM) February 16th, 2017, 05:47 PM
Replies: 4
Posted By diaz79
Work like a charm.

Thank you for your help.
Forum: RangerMSP Software Discussion Forum (CCRM) February 15th, 2017, 03:19 PM
Replies: 4
Posted By diaz79
We have problems with the live data board for “Number of over-used Block of Time Contracts” or “Money”, after upgrading to version 15.

Before upgrade (from v.14), clicking on the number in the live...
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