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Search: Posts Made By: HavenZone
Forum: RangerMSP Software Discussion Forum (CCRM) February 21st, 2022, 01:42 AM
Replies: 2
Posted By HavenZone
are there any plans to have a better way of creating reports? With newer computers using 4k monitors it is impossible to use the Report Builder... aside from it being difficult to design...
Forum: RangerMSP Software Discussion Forum (CCRM) February 21st, 2022, 01:27 AM
Replies: 11
Posted By HavenZone
With the new integration to IT-portal. Have you looked at their image gallery? that would be the ideal way to see the images in the desktop program. I am on the fence with subscribing to their...
Forum: Reports January 28th, 2021, 01:08 AM
Replies: 3
Posted By HavenZone
how can you get all of the contacts including the secondary?
Forum: RangerMSP Software Discussion Forum (CCRM) May 18th, 2020, 09:36 AM
Replies: 1
Posted By HavenZone
ever since the upgrade, I get this message:

Failed Database Backup (SQL)


Live SQL database backup failed due to wrong configuration.

The backup program name is now: CRMBackup.exe

Please use the...
Forum: RangerMSP Software Discussion Forum (CCRM) May 11th, 2020, 09:06 PM
Replies: 1
Posted By HavenZone
Why is email the only option for 2FA? It would be much faster to use an authenticator app like Authy or Google, or at the very least use SMS. It would seem like an easy addition to use Authy.
Forum: RangerMSP Software Discussion Forum (CCRM) January 28th, 2020, 06:05 PM
Replies: 11
Posted By HavenZone
+1 for Authy with a push accept on iPhones
Forum: RangerMSP Software Discussion Forum (CCRM) January 1st, 2020, 02:45 PM
Replies: 3
Posted By HavenZone
so the auto-renew of contracts didn't work and when I try to batch renew contracts it doesn't show any that expired. It didn't auto-complete the contract or renew them. Is this a bug that gets it to...
Forum: RangerMSP Software Discussion Forum (CCRM) December 7th, 2019, 02:23 AM
Replies: 11
Posted By HavenZone
I was really talking about the desktop program, not the web portal. The web portal is nice for quick access in the field but we normally use the program. But it is nice that you added that to the web...
Forum: RangerMSP Software Discussion Forum (CCRM) December 5th, 2019, 12:10 PM
Replies: 11
Posted By HavenZone
The new update includes embedding images in the knowledge base articles but still no image preview for assets/tickets/accounts

Really need to be able to attach images of assets and be able to see...
Forum: RangerMSP Software Discussion Forum (CCRM) December 5th, 2019, 12:02 PM
Replies: 3
Posted By HavenZone
Solarwinds RMM is not the same... Solarwinds is either GFI Max or N-able... and GFI was HoundDog then GFI then GFI Max then Logix Now Max and for now solarwinds ... I think there were a few other...
Forum: RangerMSP Software Discussion Forum (CCRM) November 21st, 2019, 05:36 PM
Replies: 5
Posted By HavenZone
You should be able to exclude items based on labels as well
Forum: RangerMSP Software Discussion Forum (CCRM) November 21st, 2019, 01:50 AM
Replies: 1
Posted By HavenZone
We use GFI Max / LogicNow / Solarwinds (or whatever you want to call it this week) and a couple of years ago we tried Continuum... they lasted less than two weeks. The key issue we found with their...
Forum: RangerMSP Software Discussion Forum (CCRM) October 31st, 2019, 01:22 AM
Replies: 1
Posted By HavenZone
I have the Office 365 connector setup for most users but this only does the calendar and not contacts or tasks... We still use the Outlook sync for that on the CommitCRM server. And some of the users...
Forum: RangerMSP Software Discussion Forum (CCRM) October 6th, 2019, 08:57 PM
Replies: 13
Posted By HavenZone
+1
Forum: RangerMSP Software Discussion Forum (CCRM) August 9th, 2019, 01:05 AM
Replies: 3
Posted By HavenZone
or another way would be to assign the RMM tickets to a different user
Forum: RangerMSP Software Discussion Forum (CCRM) July 23rd, 2019, 12:03 PM
Replies: 11
Posted By HavenZone
the only way this is usable is RDP or some other remote desktop to a terminal/workstation on the same network as the server. Trying to use the desktop app over a vpn runs so poorly that it is...
Forum: RangerMSP Software Discussion Forum (CCRM) July 17th, 2019, 10:53 AM
Replies: 11
Posted By HavenZone
MS Office365 just released Kaizala.. it seems nice so far but there is no desktop app yet. It is the web browser or mobile app. Once they put out a windows app it should be good... it is a lot like...
Forum: RangerMSP Software Discussion Forum (CCRM) July 16th, 2019, 01:16 PM
Replies: 11
Posted By HavenZone
Is there ever going to be an image preview for assets, account, tickets? We know you can attach an image to a asset in the docs, but it is a waste of time if I need to open the image attached in...
Forum: RangerMSP Software Discussion Forum (CCRM) July 16th, 2019, 01:09 PM
Replies: 3
Posted By HavenZone
Is there a way to set the status (not label) of the tickets created by the RMM. Instead of a ticket created by the RMM link having a status of "New" I would want to use a status of "RMM" so it is...
Forum: RangerMSP Software Discussion Forum (CCRM) June 11th, 2019, 09:41 PM
Replies: 12
Posted By HavenZone
On the server we run the Outlook Calendar Sync App, which does all of the users calendars. This works well (for a while) ... after about a week or two (if we're lucky) the app fails and needs to be...
Forum: RangerMSP Software Discussion Forum (CCRM) June 11th, 2019, 09:55 AM
Replies: 25
Posted By HavenZone
still waiting on this as well
Forum: RangerMSP Software Discussion Forum (CCRM) January 15th, 2019, 12:12 PM
Replies: 3
Posted By HavenZone
some nice ideas
Forum: RangerMSP Software Discussion Forum (CCRM) January 14th, 2019, 01:42 AM
Replies: 14
Posted By HavenZone
still no thumbnails for the images... in the app we need to download a file just to see what it is. It would be so much faster if we could see what the image is linked in account or asset before...
Forum: RangerMSP Software Discussion Forum (CCRM) January 14th, 2019, 01:35 AM
Replies: 4
Posted By HavenZone
+1
Forum: RangerMSP Software Discussion Forum (CCRM) January 14th, 2019, 01:33 AM
Replies: 13
Posted By HavenZone
The office sync app crashes every once in a while and needs to be restarted. This means we have to constantly check the server to make sure it is running. At least if it were a windows service we...
Showing results 1 to 25 of 56

 

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