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Search: Posts Made By: pops1000uk
Forum: RangerMSP Software Discussion Forum (CCRM) October 29th, 2020, 03:36 PM
Replies: 3
Posted By pops1000uk
using that i can pull the customer details from the email and alocated it to the account?
Forum: RangerMSP Software Discussion Forum (CCRM) October 29th, 2020, 12:14 PM
Replies: 3
Posted By pops1000uk
Hello we have a couple of accounts that we made for our managed service alerts. Can we turn off auto ticket reply when a certain account receives a email ?
Forum: RangerMSP Software Discussion Forum (CCRM) October 25th, 2020, 12:30 PM
Replies: 2
Posted By pops1000uk
Well people should be looking at this. Used for over 9 years and is only £45 plus vat per YEAR!!! Thanks
Forum: RangerMSP Software Discussion Forum (CCRM) October 10th, 2020, 11:41 AM
Replies: 2
Posted By pops1000uk
Any chance you could look at integration with Quickfile accounts package. Miles better then any other i have used, been a user of this for 11 years. This woudl complete my system.

TIA
Forum: RangerMSP Software Discussion Forum (CCRM) October 5th, 2020, 04:11 PM
Replies: 1
Posted By pops1000uk
Is there any function when my staff are booking a ticket in which forces them to either do a to do list or ask the customer a few questions?
Forum: RangerMSP Software Discussion Forum (CCRM) September 26th, 2020, 11:01 AM
Replies: 1
Posted By pops1000uk
Hi, ive not used my crm for a number of years but im back using it again and have the latest version. Do we have any automation yet? I want the following:

1. When I close a ticket I want the...
Forum: RangerMSP Software Discussion Forum (CCRM) August 27th, 2018, 12:36 PM
Replies: 2
Posted By pops1000uk
We seem to get loads of spam on our support@ email account thats linked to CommitCRM. How can we just block it? Theres so many?

What email service providers do you guys use for the email...
Forum: RangerMSP Software Discussion Forum (CCRM) August 20th, 2018, 08:13 AM
Replies: 3
Posted By pops1000uk
any quick way to do this in excel or third party software?
Forum: RangerMSP Software Discussion Forum (CCRM) August 20th, 2018, 07:00 AM
Replies: 3
Posted By pops1000uk
I am importing my contacts from another system. Howevr i have lots of duplicates. Whats best way to remove the duplicate lines ?
Forum: RangerMSP Software Discussion Forum (CCRM) August 19th, 2018, 03:44 PM
Replies: 1
Posted By pops1000uk
Can you still not delete loads of tickets at once?
Forum: Running an IT Services Business July 5th, 2017, 05:28 AM
Replies: 2
Posted By pops1000uk
Anyone use anything to do Stock Control and Bill of Matterials that can integrate with CommitCRM? Maybe a Excel sheet I can just save to the ticket?
Forum: RangerMSP Software Discussion Forum (CCRM) June 29th, 2017, 12:22 PM
Replies: 2
Posted By pops1000uk
how do i remove footer from emails

--
Committed to customer service. Our business is powered by CommitCRM.

CommitCRM – PSA, CRM, Service Management and Billing for Leading IT Service Providers
Forum: RangerMSP Software Discussion Forum (CCRM) June 29th, 2017, 09:46 AM
Replies: 3
Posted By pops1000uk
Can CommitCRM be setup to notify us of missed tickets or aging tickets etc? We seem to be missing alsorts.

We get our voicemails to a ticket etc.
Forum: RangerMSP Software Discussion Forum (CCRM) June 7th, 2017, 01:55 PM
Replies: 4
Posted By pops1000uk
explain a little more :-)
Forum: RangerMSP Software Discussion Forum (CCRM) June 7th, 2017, 01:26 PM
Replies: 4
Posted By pops1000uk
Anyone know how to setup follow up emails, say 2 weeks after a ticket has closed?
Forum: RangerMSP Software Discussion Forum (CCRM) June 7th, 2017, 01:25 PM
Replies: 4
Posted By pops1000uk
sent
Forum: RangerMSP Software Discussion Forum (CCRM) June 7th, 2017, 12:56 PM
Replies: 4
Posted By pops1000uk
oh no., i just purchased the add on too hoping it would email my customers 1 month, 3 months and 1 year after a closed ticket to see how there getting on :-( If it cant do this I want a refund for...
Forum: RangerMSP Software Discussion Forum (CCRM) June 7th, 2017, 07:46 AM
Replies: 3
Posted By pops1000uk
i find the catch all email ticket thing useful i just want to stop that from happening again. can it be filtered ?
Forum: RangerMSP Software Discussion Forum (CCRM) June 7th, 2017, 07:25 AM
Replies: 4
Posted By pops1000uk
Does the auto reporting function have the ability to email customers say after 1 months, 3 months and 1 year to ask how they are getting on?
Forum: RangerMSP Software Discussion Forum (CCRM) June 7th, 2017, 07:24 AM
Replies: 3
Posted By pops1000uk
Hi,
I enabled create ticket for unknown contacts i have had a bounce back and its created loads and loads of tickets. I need to mass delete them and stop it from happening again

any ideas
Forum: RangerMSP Software Discussion Forum (CCRM) May 26th, 2017, 02:54 AM
Replies: 1
Posted By pops1000uk
Hi, we are receving alerts about new tickets etc. How can we change the subject line because at the momement it says [tkt-mgr] CommitCRM History

We get so many we just delete them, how can i change...
Forum: RangerMSP Software Discussion Forum (CCRM) April 6th, 2017, 08:04 AM
Replies: 4
Posted By pops1000uk
Mines slow too only in new version 15
Forum: RangerMSP Software Discussion Forum (CCRM) March 31st, 2017, 04:25 PM
Replies: 4
Posted By pops1000uk
Got it working
Forum: RangerMSP Software Discussion Forum (CCRM) March 31st, 2017, 02:17 PM
Replies: 4
Posted By pops1000uk
Ok now I keep getting this message


A new version of CommitCRM Web Interface was found.

Please restart Microsoft IIS on your server for the update to take effect.
Forum: RangerMSP Software Discussion Forum (CCRM) March 30th, 2017, 02:23 PM
Replies: 4
Posted By pops1000uk
We have just pushed our update to 15. Now IIS webserver is not working. I cant access the webinterface at all. I dont think IIS is working ?
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