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Search: Posts Made By: jasonBTT
Forum: RangerMSP Software Discussion Forum (CCRM) October 5th, 2023, 11:57 AM
Replies: 4
Posted By jasonBTT
We are indeed using the first line field:

[TKT-<CMTLBLDATA_FLDTKTTICKETNO>] - [<CMTLBLDATA_FLDTKTCARDID_FLDCRDCOMPANY>] - <CMTLBLDATA_FLDTKTCLCPROBLEMFIRSTLINE>

But depending on the ticket...
Forum: RangerMSP Software Discussion Forum (CCRM) October 5th, 2023, 08:56 AM
Replies: 4
Posted By jasonBTT
We're having an issue where the blank spaces in long subject lines in our email notifications from RangerMSP are being removed randomly in threads with many replies. Is this a "feature" or a maybe...
Forum: Reports April 7th, 2021, 08:19 AM
Replies: 24
Posted By jasonBTT
We're trying to pull data into BrightGauge, can anyone share a list of actual SQL queries they are using to pull various reports mentioned here?
Forum: RangerMSP Software Discussion Forum (CCRM) March 16th, 2021, 08:02 AM
Replies: 3
Posted By jasonBTT
This is somewhat related, but is there a way to have all outgoing correspondence sent from within RangerMSP to automatically BCC an address? For example:

Technician replies to an email directly...
Forum: RangerMSP Software Discussion Forum (CCRM) April 24th, 2020, 02:33 PM
Replies: 3
Posted By jasonBTT
I found this feature description in the documentation (Email Connector) but I can't find where to enter the address to BCC... Any ideas??
Forum: RangerMSP Software Discussion Forum (CCRM) February 20th, 2020, 09:01 AM
Replies: 1
Posted By jasonBTT
We came across this trick for forwarding emails to the connector, but having them filed as if they were from the customer (not the employee that forwarded it): ...
Forum: RangerMSP Software Discussion Forum (CCRM) May 16th, 2019, 02:08 PM
Replies: 1
Posted By jasonBTT
Is there anyway to delete a custom "Values List" once created?

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https://i.ibb.co/M6xgQmf/2019-05-16-15-56-14.png (https://ibb.co/hfJgwSc)

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Also, why do these "Values Lists" show up under...
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