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Search: Posts Made By: diaz79
Forum: Running an IT Services Business March 13th, 2023, 08:43 AM
Replies: 7
Posted By diaz79
Thanks for reply. I have sent an email with screendumps and a log file to your support email.
Forum: Running an IT Services Business March 9th, 2023, 10:23 PM
Replies: 7
Posted By diaz79
Yes, all my others employees receive mail notifications when assign new ticket and changes preformed to theirs tickets from customers or other colleagues and me.

Test is preformed as I would assign...
Forum: Running an IT Services Business March 9th, 2023, 11:47 AM
Replies: 7
Posted By diaz79
Thanks on replay.

Everything seems as is should be on all 4 points.

His mail is unique, it's not shared or group mail/mailbox, field is filled with his email address, under 'employee" informations...
Forum: Running an IT Services Business March 9th, 2023, 06:18 AM
Replies: 7
Posted By diaz79
Hi Support,

I have a new employee who is not receiving any emails from RangerMSP. Settings are set up the same way as my other employees. I don't see any emails in the mail flow from RangerMSP to...
Forum: RangerMSP Software Discussion Forum (CCRM) October 15th, 2022, 10:34 AM
Replies: 1
Posted By diaz79
Problem is resolved. Close or delete thread.
Forum: RangerMSP Software Discussion Forum (CCRM) October 15th, 2022, 02:32 AM
Replies: 1
Posted By diaz79
Hi, I am trying to update RangerMSP from v.28 to v.30. I'm following the your guides for upgrade, but every time I try to update it runs for over 14 hours in "processing" and never finish. I have to...
Forum: RangerMSP Software Discussion Forum (CCRM) June 7th, 2022, 01:26 AM
Replies: 3
Posted By diaz79
Hi

Where should I send log zip file?

THX
Forum: RangerMSP Software Discussion Forum (CCRM) June 4th, 2022, 09:36 AM
Replies: 3
Posted By diaz79
Hi

Our RMM Integration with GFi MAX (N-abel) have suddenly stop working.
In log files we can find this...
Forum: RangerMSP Software Discussion Forum (CCRM) July 19th, 2021, 03:17 AM
Replies: 12
Posted By diaz79
Hi Support

We could not find any errors in the log files.

Therefore we have moved the mailbox to another server in Office 365 with powershell and this help in our case.

Issue is resolved.
Forum: RangerMSP Software Discussion Forum (CCRM) July 16th, 2021, 07:01 AM
Replies: 12
Posted By diaz79
Hi Support

We suddenly receive this error in our CRM, please help ASAP.
ServerConfig return all tests pass and we can log on mail account without problems
No mails can be processed right now.

We...
Forum: RangerMSP Software Discussion Forum (CCRM) January 7th, 2021, 05:53 PM
Replies: 1
Posted By diaz79
Hi, after 8 December 2020, all of a sudden, our CommitCrm has stopped sending all types of e-mail alerts to our employees, such as calendar appointment, history notes, account manager updates, etc. I...
Forum: Reports June 15th, 2020, 07:28 AM
Replies: 3
Posted By diaz79
Yes, multiple times. And every time we update the rapports changes, we restarted "CommitCRM Server" service on server. But rapports are not created or sent by mail.
Forum: Reports June 15th, 2020, 02:59 AM
Replies: 3
Posted By diaz79
Hello Support

Recently we bought “Customer Scheduled Reports” add-on, and I’m trying to test the system, but we can’t get it to work.

We have followed the tutorial and guide form CommitCRM wiki,...
Forum: RangerMSP Software Discussion Forum (CCRM) September 11th, 2019, 07:02 AM
Replies: 2
Posted By diaz79
Thanks it works now.
Forum: RangerMSP Software Discussion Forum (CCRM) September 10th, 2019, 03:17 PM
Replies: 2
Posted By diaz79
After changing our CommitCRM web part to IIS and HTTPS, hyperlinks in info mails, sent from CommitCRM to employees, are pointing to old web link. Hyperlinks I’m talking about are "View Charge", "Edit...
Forum: RangerMSP Software Discussion Forum (CCRM) June 7th, 2019, 05:56 AM
Replies: 1
Posted By diaz79
Some of our employees get this error in their CommitCRM "Access violation at address 07ECB4DD in module 'CmtMail.dll'. Read of address 00000004.".
We use CommitCRM in RDS and settings are same for...
Forum: RangerMSP Software Discussion Forum (CCRM) April 9th, 2019, 01:02 PM
Replies: 2
Posted By diaz79
Yes please. I have send you logs.
Forum: RangerMSP Software Discussion Forum (CCRM) April 9th, 2019, 09:46 AM
Replies: 2
Posted By diaz79
Hi

We are having trouble when email is produced from CommitCRM.

Danish letters like ĹĆŘĺćř have changed with Chinese characters and CommitCRM changes subject text in the email to something very...
Forum: RangerMSP Software Discussion Forum (CCRM) November 6th, 2018, 03:11 PM
Replies: 2
Posted By diaz79
Thanks for answering my question and pointing me in right direction. For som odd resone there was mismatch between our "Server configured" auto replay e-mail template and "Alert to customer" auto...
Forum: RangerMSP Software Discussion Forum (CCRM) November 2nd, 2018, 03:23 AM
Replies: 2
Posted By diaz79
After upgrade to v.19, all tickets created automatically from costumers mails or if employee create ticket manually, system sends 2 mails back to costumers, but there are not identical.

First mail...
Forum: RangerMSP Software Discussion Forum (CCRM) June 25th, 2018, 08:51 AM
Replies: 1
Posted By diaz79
Hi

We have a huge urgent problem whit our CommitCRM. Out of the blue, CommitServer service stop working any more. It starts but it’s not working and when we try to restart service it goes to...
Forum: RangerMSP Software Discussion Forum (CCRM) February 16th, 2017, 05:47 PM
Replies: 4
Posted By diaz79
Work like a charm.

Thank you for your help.
Forum: RangerMSP Software Discussion Forum (CCRM) February 15th, 2017, 03:19 PM
Replies: 4
Posted By diaz79
We have problems with the live data board for “Number of over-used Block of Time Contracts” or “Money”, after upgrading to version 15.

Before upgrade (from v.14), clicking on the number in the live...
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