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Search: Posts Made By: bridgesint
Forum: Online Services April 10th, 2019, 12:57 AM
Replies: 3
Posted By bridgesint
I also suggest that you use a UTM to protect the access to the CommitCRM Web server. I know there are brands like Ubiquiti Unifi series USG routers, Sonicwall, Fortigate, even the pFsense, can do...
Forum: Reports October 11th, 2018, 10:03 AM
Replies: 24
Posted By bridgesint
hi Craig, thanks for the tips. I didn't do mapping to the mapped drive. I did the odbc connection and stuff.

here are the steps to help other people if they are keen to try -

Based on here -...
Forum: Reports April 11th, 2018, 10:16 AM
Replies: 24
Posted By bridgesint
i manage to identify that I am using sybase SQL db, so that's a start. will be tinkering with it further.
Forum: Reports April 11th, 2018, 10:10 AM
Replies: 24
Posted By bridgesint
Hi Craig,
Apologies for being such a newbie on this.
I installed powerBi, and i tried making an odbc connection, but what parameters do i use? like what db do i connect to?
Since i am using SQL on...
Forum: Reports February 10th, 2018, 05:21 AM
Replies: 24
Posted By bridgesint
hi, i am interested to try out connecting my powerbi to the commitcrm sql database. what would be the connection parameters for me to perform the connection?

is there any kb or info on the process...
Forum: RangerMSP Software Discussion Forum (CCRM) August 18th, 2015, 10:45 PM
Replies: 12
Posted By bridgesint
how about the possibility of integrating with Facebook or LinkedIn or Twitter! that'll be really awesome!


In addition, one more thing is customer feedback. if It can integrate the web some form of...
Forum: RangerMSP Software Discussion Forum (CCRM) August 6th, 2014, 08:31 PM
Replies: 3
Posted By bridgesint
Dear support,

Yes, we do have an automated email rule in place and that is working fine. For every email that client sends to us, the automated email will be triggered and working perfectly fine....
Forum: RangerMSP Software Discussion Forum (CCRM) August 3rd, 2014, 10:19 PM
Replies: 3
Posted By bridgesint
Dear support, when clients send an email to our ticketing system, it should auto assign a ticket number to the email that the client sends, but this does not work all the time. Some of the email...
Forum: RangerMSP Software Discussion Forum (CCRM) July 22nd, 2014, 12:56 AM
Replies: 1
Posted By bridgesint
Hi there, we realised that we are unable to enter more information under the Subject field when we use the "Quick Reply" button via web interface. The client will receive the email with just the...
Forum: RangerMSP Software Discussion Forum (CCRM) July 1st, 2014, 03:59 AM
Replies: 1
Posted By bridgesint
Dear Commit Support,

may i check if there is a way for different Accounts to share the same Contract? or can i create sub Accounts under a main account? my issue is that i have a main organisation...
Forum: RangerMSP Software Discussion Forum (CCRM) February 4th, 2014, 08:24 PM
Replies: 1
Posted By bridgesint
Hi All,

We are experiencing "Error registering software" prompt when running CommitCRM client on all workstations. We have tried restarting the server several times and also tried restoring the...
Forum: RangerMSP Software Discussion Forum (CCRM) May 12th, 2013, 10:16 PM
Replies: 2
Posted By bridgesint
Hey there, i managed to get it loaded. I copied the field from the original report and it works! weird that it could not work when i create a new database field. Anyway, what's most important is that...
Forum: RangerMSP Software Discussion Forum (CCRM) May 10th, 2013, 12:50 AM
Replies: 2
Posted By bridgesint
Dear support, i am using the Tickets -> Technician Service Form Including Asset Details template. In the report, i need to include the mailing/shipping address of the Account. i used the label...
Forum: RangerMSP Software Discussion Forum (CCRM) March 31st, 2013, 10:38 PM
Replies: 1
Posted By bridgesint
Dear support,

We are unable to change the Account Manager via web version of Commit, there error is "The Data is not Correct to it Type (50000)." Kindly advise.

Regards
Dianna
Forum: RangerMSP Software Discussion Forum (CCRM) December 11th, 2012, 07:00 PM
Replies: 6
Posted By bridgesint
i am thinking of using the option 1 that you mentioned. but my question would be, what will happen to all the Assets that are using the current custom Antivirus field? does that mean that after...
Forum: RangerMSP Software Discussion Forum (CCRM) December 10th, 2012, 01:57 AM
Replies: 6
Posted By bridgesint
sorry, i just realise a problem if i were to use the 'Asset Details incl. Tickets and Charges'. When i generate the report, i would need to generate by specifying a ticket number, not by asset. So...
Forum: RangerMSP Software Discussion Forum (CCRM) December 10th, 2012, 01:44 AM
Replies: 6
Posted By bridgesint
Thanks a lot for the reply! it is very helpful!
Btw, may i also ask what does Group Header: RECID means? where can i get more information about customising reports?
Forum: RangerMSP Software Discussion Forum (CCRM) December 6th, 2012, 11:43 PM
Replies: 6
Posted By bridgesint
Dear support, i am customising my own report, i am pulling information from different sections. However, if i am to copy a report from the system report, certain fields will not be available to me....
Forum: RangerMSP Software Discussion Forum (CCRM) July 3rd, 2012, 09:00 AM
Replies: 10
Posted By bridgesint
ok..here is the verdict...

restart the service
i went to the .ini file, add the line as requested, put in the line SignOnKind=2
saved, then re-run the serverconfig.
initial test with connection was...
Forum: RangerMSP Software Discussion Forum (CCRM) July 3rd, 2012, 08:07 AM
Replies: 10
Posted By bridgesint
nope, its not working, i need the lower level setting options. hope to get it soon though.
Forum: RangerMSP Software Discussion Forum (CCRM) July 3rd, 2012, 07:37 AM
Replies: 10
Posted By bridgesint
i tried with basic, and the error persists. do i need to enable authentication on the CommitCRM side of things?

in addition, does CommitCRM server service need to be running for this test to succeed?
Forum: RangerMSP Software Discussion Forum (CCRM) July 3rd, 2012, 07:26 AM
Replies: 10
Posted By bridgesint
i don't have a plain config. In my Exchange 2007 (SBS-2008) SMTP connector settings shows only TLS, Basic, Exchange server authentication, Int. Windows authentication, Ext secured.

I unticked...
Forum: RangerMSP Software Discussion Forum (CCRM) July 3rd, 2012, 07:19 AM
Replies: 3
Posted By bridgesint
we used CommitCRM in a mix environment of floaters and perm staff.
for perm staff, we give them full name and dedicated user accounts.
for floaters, we give them a common name like server-tech,...
Forum: RangerMSP Software Discussion Forum (CCRM) July 3rd, 2012, 07:13 AM
Replies: 10
Posted By bridgesint
i used the TLS configuration, and i did not enable any authentication.
Forum: RangerMSP Software Discussion Forum (CCRM) July 3rd, 2012, 06:45 AM
Replies: 10
Posted By bridgesint
Hi, I am currently unable to set up my Outgoing mail server settings.
I have tried
following

however, the test still shows:
Connecting to SMTP server...
< 220 office.blahblah.com Microsoft ESMTP...
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