Forum: RangerMSP Software Discussion Forum (CCRM)
August 4th, 2018, 04:06 PM
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Replies: 3
Hey CommitCRM support, why haven't I gotten a response on this?
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 16th, 2018, 01:50 PM
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Replies: 3
Because of several issues, I need to access my desktop (local) CommitCRM application remotely via a Remote Desktop Connection session to my office computer. Everything seems to work fine, except when...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 22nd, 2018, 06:21 PM
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Replies: 1
I want my employees to be able to edit Account records (such as entering/updating a phone number, email, or street address). I can't find a privilege or privilege group (other than system admin)...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 16th, 2018, 07:35 PM
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Replies: 4
Nevermind; found it. My Screenhunter app was using the F9 key. I disabled that and F9 in CommitCRM works fine now.
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 16th, 2018, 07:33 PM
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Replies: 4
Added note: The first time I tap the F9 key in any new window the message "Right-click or press escape to exit full screen". I realize this probably means some other app has assigned a function to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 16th, 2018, 07:27 PM
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Replies: 4
When I press Ctl-Alt-G the Global Search screen appears. But nothing happens when I press the F9 key. Maybe I am missing something; is there a Global Search field that is not at the top left corner...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 15th, 2018, 12:05 PM
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Replies: 1
Could you provide more information regarding the "Copy" feature added to the Pending Tab pop-up as described in the Release Notes? I can't find that feature. Thanks.
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 15th, 2018, 11:56 AM
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Replies: 4
I like the version 18 upgrades, but after upgrading my F9 key does not invoke a Global Search as indicated in the release notes.
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 9th, 2018, 07:35 PM
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Replies: 1
Over the last several weeks our CommitCRM Web Interface has suddenly become unavailable. We have been just rebooting the server (noticing that it was running slowly). Recently, before rebooting the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 4th, 2018, 12:09 PM
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Replies: 1
Due to reasons pertinent to my company, we are using Google Forms as the service request tool for our customers (this allows specific service request questions/answers for each of our contract...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 29th, 2017, 03:02 PM
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Replies: 2
Ever since I upgraded our systems to version 17 (SQL), at least once per day (and often more often) the web interface will not come up. Restarting Commit services on our server fixes the issue, but...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 18th, 2017, 06:50 AM
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Replies: 7
I thought I had used one of our "usual" passphrases when setting up the Password Manager (which is GREAT, but the way), but after my initial session I now can't get back in (must have somehow typed...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 5th, 2017, 09:04 AM
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Replies: 6
So it is 11 days later and I still have not received a notice of the 16.0.0.6 update. We have the same problem with the charge field not populating. Please email the patch to us ASAP. Thanks.
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 3rd, 2017, 07:08 AM
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Replies: 4
That did the trick. Thanks for the prompt reply.
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 3rd, 2017, 04:46 AM
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Replies: 4
One more piece of information: In the "Solution" section, one of the last items listed says to move the message to a backup folder, but I don't know how to do that. Where is the message located?
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 3rd, 2017, 04:44 AM
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Replies: 4
The following error message continues to pop up, even though I have pressed the "Delete" button in the dialog box every time it appears. It always references the same email message, so that message...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 11th, 2017, 03:35 PM
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Replies: 2
Thanks for the quick and helpful response. I hope you can allow viewing the form PRIOR to the signature ASAP.
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 11th, 2017, 12:21 PM
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Replies: 2
Assuming we have created the appropriate report (including a signature field), can we utilize the signature feature in the mobile app to allow a customer to view/read a Release of Liability Form...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 10th, 2017, 06:46 AM
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Replies: 4
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 9th, 2017, 10:08 AM
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Replies: 4
Not sure what you mean by "Do you have windows that auto-open on log in?". If you mean do I have a saved windows configuration in CommitCRM the answer is yes (as I always have had). No, it does not...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 6th, 2017, 08:41 AM
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Replies: 4
Every time I open CommitCRM I get a dialog box titled "Warning" with the message "Save changes? and a Yes, No, and Cancel button. This just started happening with the last week or so, and nothing...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 10th, 2016, 08:51 AM
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Replies: 1
With the newly-added ability to add account-level Knowledgebase articles, we plan to use the KB much more extensively than we have up until now. It would be helpful if we could sort the KB list by...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 24th, 2016, 01:20 PM
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Replies: 4
It would be really handy for us if we could print out ONLY a selected To Do List (perhaps with minimal customer information, but that is not vital). Many times it would be easier to check off items...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 23rd, 2016, 04:29 PM
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Replies: 2
Will do. Thanks for the prompt reply.
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 23rd, 2016, 04:28 PM
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Replies: 2
It does make sense, but perhaps you could make it an option when deleting accounts or tickets. I would certainly save us time when "cleaning up" accounts.
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