Forum: RangerMSP Software Discussion Forum (CCRM)
March 9th, 2018, 06:49 AM
|
|
Replies: 1
Trying to upgrade but I only get upgrade pricing options even though we have the annual support plan.
Jim
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
November 14th, 2016, 12:02 PM
|
|
Replies: 1
We do Managed Services and have time limits tied to a couple of our offerings. In one offering, they get unlimited phone support and one hour onsite support PER COMPUTER PER MONTH.
Is it possible...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
November 19th, 2014, 08:31 AM
|
|
Replies: 5
+1
Adding screenshots and other images is a great way for our techs to verify the work done. Is there any thoughts on adding this in still?
Thanks,
Jim
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
November 6th, 2014, 10:51 AM
|
|
Replies: 1
Our emails are not generating tickets in commitCRM.
We have gone through the Serverconfig everything is set correctly.
We have opened the ports on our router.
We have also tried to uninstall and...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
October 27th, 2014, 12:20 PM
|
|
Replies: 6
Yes, is it currently possible to do so or am I asking for a new feature? If it can't be automated, can we manually force them?
The problem is clients on Managed Services may not have invoices for...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
October 27th, 2014, 10:56 AM
|
|
Replies: 6
We already have that setting checked. Let me try to explain it better. Say I create a ticket and a non-billable charge and close it. When we go to "Create QuickBooks Invoice" and click on Account,...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
October 24th, 2014, 11:46 AM
|
|
Replies: 6
We use the Quickbooks interface and push our charges to it for billing. We have noticed that if charges are $0 then the charge wont get pushed out to the invoice for Quickbooks immediately. Once a...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
September 9th, 2014, 11:42 AM
|
|
Replies: 21
Is anyone successfully using the Continuum integration? If so, are you using Continuum NOC for ticket resolution? How are you dealing with all the new opened tickets it generates?
We found the...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
September 9th, 2014, 11:21 AM
|
|
Replies: 1
When attempting to upgrade to version 8 we got the message that our license was expired and that we needed to purchase a new one. we should have support for a couple more years. thanks
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
August 12th, 2014, 08:45 AM
|
|
Replies: 21
It does, unfortunately it tells me the integration is not yet usable, at least for us. We have way to many tickets that come in, and we normally would never need to do anything with.
For future...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
August 12th, 2014, 07:58 AM
|
|
Replies: 21
How do we "easily" know? does it receive some status that I am not seeing? because without looking at each ticket, and reading through the whole thing. There is not really an easy way to tell the...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
August 11th, 2014, 09:34 AM
|
|
Replies: 21
That does, but it honestly makes the integration useless. Is there a way to default that information in when the NOC closes the tickets? otherwise we will be closing close to 50 tickets a day that...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
August 11th, 2014, 09:18 AM
|
|
Replies: 4
We did get the integration working early Sunday morning. We were unable to link existing tickets to assets but all new ones are coming in ok now, thanks!
Jim
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
August 11th, 2014, 08:12 AM
|
|
Replies: 21
We have a large amount of our tickets auto-completed by a continuum NOC agent. However it does not look like they are closing in CommitCRM. Is there a setting we missed in the installation to resolve...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
August 8th, 2014, 04:17 PM
|
|
Replies: 4
We followed the document almost exactly (the wiki is out of date slightly, some items are now under steeings instead of tools). The two files were present before we did the integration. New...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
August 8th, 2014, 12:37 PM
|
|
Replies: 4
Just completed the integration to CommitCRM but have an issue. The integration appears to be working but most of the accounts failed to link properly. Linked external Records exist for about 6...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
June 30th, 2014, 02:37 PM
|
|
Replies: 6
Is anyone currently using this? I am wondering if a ticket is created by Continuum that they need to work on (Ex. Elite Care on a server), will it get pushed to Commit and then need to be manually...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
April 12th, 2014, 05:02 PM
|
|
Replies: 10
yes, I also updated the ini file. Also, I noticed our calendars are no longer syncing from Commit to Outlook.
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
April 11th, 2014, 10:31 AM
|
|
Replies: 10
I deleted all messages out of the two folders as directed. I then attempted to un-select the option to forward as-is but do not see that option. I am still getting that error. We are currently...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
March 3rd, 2014, 03:45 PM
|
|
Replies: 6
Has anyone tested this with the version 7.0?
Any bugs, tricks or things to watch out for?
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
March 3rd, 2014, 01:51 PM
|
|
Replies: 10
We are having the same error:
SMTP Exception: The server rejected the message: 550 5.7.1 Client does not have permissions to send as this sender
If I go through setup and test it works fine but I...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
January 7th, 2014, 09:58 PM
|
|
Replies: 3
We also need this utility
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
September 15th, 2013, 10:42 AM
|
|
Replies: 1
just an fyi. Your wiki articles describes the process correctly. One step you may want to clarify. You must open the command prompt as administrator in order to install the services. You may want...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
August 22nd, 2013, 06:06 PM
|
|
Replies: 3
I just upgraded to ver 6.2 and saw a note that the two-way integration will be ready in Sep. 2013. Is it fully functional now or not? I didn't want to activate it until I knew for sure. ...
|
|
Forum: Running an IT Services Business
July 23rd, 2013, 08:06 PM
|
|
Replies: 2
We are also using Continuum. If you get the server care, many of the daily problems can be fixed by them. I use their service and was able to keep from hiring another tech. Always looking for...
|
