Forum: RangerMSP Software Discussion Forum (CCRM)
July 16th, 2018, 02:25 PM
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Replies: 1
Can I have a popup message to the technician when a particular asset is created?
For example, if a particular model number is entered, then a popup would indicate that the unit needs to brought in...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 16th, 2018, 06:58 AM
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Replies: 0
I have several users who have wireless kbd/mouse; Logitech K330.
Periodically the 10-key on the keyboard will stop working in CommitCRM but continue to work in any other application on the PC.
The...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 27th, 2017, 03:16 PM
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Replies: 3
Prior to today, when we clicked the Email envelope, and email would open with the ticket number in the subject line and the email address populated in the TO field. Now the email address does not...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 7th, 2017, 02:24 PM
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Replies: 1
I have a duplicate user and cannot activate new users due to this.
Cannot remove duplicate user.
Can you assist?
Thanks!
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 26th, 2017, 03:32 PM
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Replies: 1
In an MSSQL there are log files that could be used to reconstruct the database if disaster struck. In the Advantage Database are there log files? If not, is there any way to automatically get a PDF...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 30th, 2015, 03:49 PM
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Replies: 8
I have sent the log files.
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 30th, 2015, 03:42 PM
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Replies: 8
It does say SQL on the title bar, and it is on each workstation.
Which log files do you want?
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 30th, 2015, 10:01 AM
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Replies: 8
We average 6,000 new tickets per year. I purchased the "SQL" version so I would not have limitations of lesser databases. It has only been in use since May 2015 and already users get "Not...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 5th, 2015, 03:36 PM
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Replies: 0
Anyone using CommitSQL with Worldship to ship UPS packages?
I want to pull the ship-to address via CommitCRM ODBC interface.
Thanks.
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 1st, 2015, 07:29 PM
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Replies: 1
We are using the API to populate new empty database.
The Account, Asset, Ticket, and Charges are all being created correctly.
However, when on the Account screen, the Asset is correct on the Asset...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 27th, 2015, 01:16 PM
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Replies: 3
That does not address my issue because I have over 10,000 tickets per year. I have seen several requests from your customers to let them modify the prefix. I understand that it is not changeable at...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 16th, 2015, 02:15 PM
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Replies: 3
I would like to change the ticket number series from 0500-XXXX to 2015-XXXXXX.
I want to be bale to change the pre-fix at the beginning of each year, and I want to expand the numeric values to 6 from...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 26th, 2015, 09:46 AM
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Replies: 3
Would the trial be "active"?
I would like a sandbox where I can train new users, or test new settings, etc.
If there is a trial, all users will have to "select" each time at login?
We cannot...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 26th, 2015, 08:11 AM
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Replies: 3
Can CommitCRM let users login to a Test database rather than the Production database?
We want to train before we go live, and we either need a Training database, or we need a new empty database when...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 5th, 2015, 08:08 AM
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Replies: 7
We will not be using QuickBooks; we have an ERP system for billing. CommitCRM will be the tool to facilitate us receiving a consumer's item, repairing it, and sending it back. About 95% of the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 5th, 2015, 07:05 AM
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Replies: 7
There are 870 tax jurisdictions for Kansas.
I was having Macro Express load them from a spreadsheet since there is no import.
After the 250th one, CommitCRM says it cannot save the record.
Is there a...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 4th, 2015, 01:31 PM
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Replies: 7
If having an example of the file would help, I'd be happy to send one.
Just let me know.
Thanks.
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 4th, 2015, 01:13 PM
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Replies: 7
I get a download from the state quarterly with all updated tax rates (.xls or .csv).
Is there a way to import this into CommitCRM?
Is there an automatic integration I do not know about?
Thanks you.
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 4th, 2015, 12:49 PM
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Replies: 1
In our process, we use a Received date to show when the product was received at the service center for repair. Our tickets are not scheduled and so we do not need a Due Date. I could use the field...
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