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Search: Posts Made By: partech
Forum: RangerMSP Software Discussion Forum (CCRM) August 12th, 2022, 03:07 AM
Replies: 7
Posted By partech
Thanks AN-Tech. Your advise worked for us.
Forum: RangerMSP Software Discussion Forum (CCRM) August 12th, 2022, 02:53 AM
Replies: 17
Posted By partech
So we have just been hit with MS disabling Basic Auth in our tenant!!

RangerMSP, we need a version that supports Modern Auth way before October 1st. Youve had years to prepare for this!!!
Forum: RangerMSP Software Discussion Forum (CCRM) June 6th, 2022, 10:16 PM
Replies: 1
Posted By partech
is it possible to have tickets be assigned to different contracts for the same account, based on the domain of the email address sending in the tickets?

eg. Company A has 2 external domains, domain...
Forum: RangerMSP Software Discussion Forum (CCRM) April 11th, 2022, 12:37 AM
Replies: 2
Posted By partech
also to note, is i would like to add an extra filter option for ticket type (being project), that is excluded from the report. This also doesn't appear to be an option when scheduling a ticket (but...
Forum: RangerMSP Software Discussion Forum (CCRM) April 11th, 2022, 12:31 AM
Replies: 2
Posted By partech
Hi Guys

Can you please advise how we go about generating a report that shows all tickets that have been open for longer than 7 days.

I feel what we are looking for is an option for "Is Not" the...
Forum: RangerMSP Software Discussion Forum (CCRM) December 14th, 2021, 07:09 PM
Replies: 1
Posted By partech
Hi Support

Can you please confirm that the Log4j Security Vulnerability does not affect the RangerMSP software?

If it does affect the software, can you please advise of the timeline for a...
Forum: RangerMSP Software Discussion Forum (CCRM) September 28th, 2021, 10:49 PM
Replies: 7
Posted By partech
Hi Support

Any update on a fix for this one? This still occurs on most of our clients
Forum: RangerMSP Software Discussion Forum (CCRM) June 10th, 2021, 09:03 PM
Replies: 1
Posted By partech
Is there a way to schedule a recurring ticket automatically in dispatcher for a particular user?
eg. We have a ticket that is created every 2nd Tuesday that 1 particular user takes care of at 9am. ...
Forum: RangerMSP Software Discussion Forum (CCRM) March 25th, 2021, 11:09 PM
Replies: 7
Posted By partech
I can confirm that under the External Recipients tab the zxc123FctCmtUsrDmnbnm456@domainname.com exists

We generally save the domain name under the Email 2 field of the account. If there are...
Forum: RangerMSP Software Discussion Forum (CCRM) March 11th, 2021, 10:12 PM
Replies: 7
Posted By partech
When we enter @domainname.com at the begining of the subject and send to our support address, the ticket is assigned to the correct account.

The issue we have is that we recieve an NDR along the...
Forum: RangerMSP Software Discussion Forum (CCRM) October 13th, 2020, 11:53 PM
Replies: 1
Posted By partech
Is it possible to quote monthly recurring items from within RangerMSP Quoting and if won, convert the items into a recurring monthly contract? For example Microsoft 365 Licensing, Monthly Backup...
Forum: RangerMSP Software Discussion Forum (CCRM) September 11th, 2019, 09:54 PM
Replies: 13
Posted By partech
+100 For this
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