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Search: Posts Made By: al3xxx
Forum: RangerMSP Software Discussion Forum (CCRM) January 11th, 2022, 04:41 PM
Replies: 3
Posted By al3xxx
What the email so i can send you the file?
Forum: RangerMSP Software Discussion Forum (CCRM) January 11th, 2022, 10:40 AM
Replies: 3
Posted By al3xxx
Help Guys! I am trying to get the email connector working on the server and keep running into this error on startup. It worked the first time I set it up but have been unsuccessful since. Any...
Forum: Reports July 28th, 2020, 11:05 AM
Replies: 1
Posted By al3xxx
Can anyone steer me in the right direction? Need a report showing me how many total calls per date range categorized by the Labels.

For example:

Date Range xxx- xxx

Label 1: 100
Label 2:...
Forum: Reports March 19th, 2020, 07:46 AM
Replies: 3
Posted By al3xxx
Is there a daily one?
Forum: Reports March 18th, 2020, 05:23 PM
Replies: 3
Posted By al3xxx
Cannot get any of the parameters to match up. For example i have a Live Data Widget showing "Numbers of closed Tickets" every day. It will say for example 100. However when i run the report, the...
Forum: Reports October 23rd, 2019, 03:28 PM
Replies: 1
Posted By al3xxx
Hey guys. I am looking for a report that shows the number of open /closed tickets per employee with last manager updated with date/time updated if possible? Any assistance or reply would be...
Forum: Reports May 14th, 2019, 03:46 PM
Replies: 1
Posted By al3xxx
Need assistance with a report that shows

How many tickets were opened on a given day per Employee/Manager

How many tickets were closed on a given per Employee/Manager

For example: On 5/13/2019 so...
Forum: Reports February 21st, 2019, 03:49 PM
Replies: 1
Posted By al3xxx
One more...What report or field can i use in order to report on accounts that call multiple times for the same issue? If there is even one. Any reply would be amazing! Thank you!
Forum: Reports February 19th, 2019, 10:00 AM
Replies: 3
Posted By al3xxx
Thank you for the quick response! This is definitely what I have in mind. However what field in the filters would you get an average? Again thank you!!!
Forum: Reports February 19th, 2019, 08:32 AM
Replies: 3
Posted By al3xxx
Hey guys, Im new on these forums but am lost trying to create a report showing

Number of open tickets
The average open time of a ticket
Number of closed tickets.

Im having the hardest time with...
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