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Forum: RangerMSP Software Discussion Forum (CCRM) Today, 07:05 AM
Replies: 1
Posted By Support Team
Thank you for posting this.

In order to run the application via VPN please follow these instructions for the best performance. With these configurations the executable file, among others, should run...
Forum: RangerMSP Software Discussion Forum (CCRM) November 30th, 2022, 07:02 AM
Replies: 6
Posted By Support Team
Thank you for posting this. As you know, multiple sites should be implemented using Secondary Contacts, where each can hold the full address information of the other location.
We have a request to...
Forum: RangerMSP Software Discussion Forum (CCRM) November 29th, 2022, 07:16 AM
Replies: 13
Posted By Support Team
Thank you for posting this. I see that we have this suggestion on file. At this time we do not have any ETA for such an option. Your feedback is clear and we'll definitely look into it and evaluate...
Forum: RangerMSP Software Discussion Forum (CCRM) November 29th, 2022, 07:16 AM
Replies: 3
Posted By Support Team
Thank you for posting this. I see that we have this suggestion on file. At this time we do not have any ETA for such an option. Your feedback is clear and we'll definitely look into it and evaluate...
Forum: RangerMSP Software Discussion Forum (CCRM) November 28th, 2022, 11:58 AM
Replies: 27
Posted By Support Team
The current/latest version of RangerMSP supports the option to export passwords for customers. Upgrade to the latest version and you should have this option available.

Hope this helps!
Forum: RangerMSP Software Discussion Forum (CCRM) November 16th, 2022, 07:05 AM
Replies: 1
Posted By Support Team
Thank you for posting this.

The pages structure in the Web Interface is fixed and although in some cases we may be able to add fields, in specific adding the 'Last Updated' column currently is not...
Forum: RangerMSP Software Discussion Forum (CCRM) November 9th, 2022, 07:01 AM
Replies: 10
Posted By Support Team
Thank you for the update.

Please verify that the email template type is Plain Text, as the Quick Reply feature currently does not support HTML templates.

Besides, make sure that the template data...
Forum: RangerMSP Software Discussion Forum (CCRM) November 8th, 2022, 07:22 AM
Replies: 10
Posted By Support Team
Thank you for asking.

After adding/editing custom Email Templates for Tickets, you should RESTART the 'CRM Web Interface' Windows service on your server - or - Microsoft IIS (if in use) to apply...
Forum: RangerMSP Software Discussion Forum (CCRM) November 2nd, 2022, 11:29 AM
Replies: 3
Posted By Support Team
Yes, that's clear, thanks.

For what it is worth, here's a trick that may help - matching inbound emails by domain so any sender from the customer domain will be accepted and a new Ticket be created...
Forum: RangerMSP Software Discussion Forum (CCRM) November 2nd, 2022, 10:11 AM
Replies: 3
Posted By Support Team
Thank you for posting this.

We have this request on our list and we will add your feedback there. For what it is worth I want to share that while it may seem to only involve adding a new field...
Forum: RangerMSP Software Discussion Forum (CCRM) October 24th, 2022, 07:08 AM
Replies: 1
Posted By Support Team
Thank you for posting this.

Currently Structured Notes are not available for Opportunities. Based on your use case it indeed may be a useful addition and we will take a note on this. They are...
Forum: RangerMSP Software Discussion Forum (CCRM) October 19th, 2022, 09:03 AM
Replies: 1
Posted By Support Team
Thank you for this update.

It sounds excellent and can be highly beneficial to many MSPs.

The options you listed may open the door to many different exciting implementations and...
Forum: RangerMSP Software Discussion Forum (CCRM) October 12th, 2022, 07:04 AM
Replies: 3
Posted By Support Team
It is possible that these fields are hidden.

Please visit the Tools menu > Options > Calendar tab and select to show these fields:

\forum_images\calendar_settings.png

After changing the settings,...
Forum: RangerMSP Software Discussion Forum (CCRM) October 10th, 2022, 07:42 AM
Replies: 3
Posted By Support Team
Thank*you for asking.*It is an interesting idea. You may consider using one of the textual fields 1/2/3/4 to create a list or type the percent of completion. You can* even rename the field label by...
Forum: RangerMSP Software Discussion Forum (CCRM) October 5th, 2022, 07:06 AM
Replies: 14
Posted By Support Team
Thank you for sharing your thoughts, liking the direction with the new photo album feature, and for suggesting improvements. All noted and will be considered. As a workaround for the iPhone and its...
Forum: RangerMSP Software Discussion Forum (CCRM) September 29th, 2022, 07:39 AM
Replies: 7
Posted By Support Team
Update: Support for Microsoft 365 modern authentication for Email (OAuth) was introduced in RangerMSP 30.
Forum: RangerMSP Software Discussion Forum (CCRM) September 29th, 2022, 07:38 AM
Replies: 17
Posted By Support Team
Update: Support for Microsoft 365 modern authentication for Email (OAuth) was introduced in RangerMSP 30.
Forum: RangerMSP Software Discussion Forum (CCRM) September 29th, 2022, 07:37 AM
Replies: 9
Posted By Support Team
Update: Support for Microsoft 365 modern authentication for Email (OAuth) was introduced in RangerMSP 30.
Forum: RangerMSP Software Discussion Forum (CCRM) September 23rd, 2022, 07:39 AM
Replies: 1
Posted By Support Team
Thank you for posting this.

Please note that in order to make the Quote available to customers in the Customer Portal, the Quote should be set as 'Public' under the Properties' tab.

When a...
Forum: RangerMSP Software Discussion Forum (CCRM) September 23rd, 2022, 07:30 AM
Replies: 1
Posted By Support Team
Thank you for posting this. Please note that the built-in email client currently supports only plain-text Email Templates. In order to use HTML templates you should set MS Outlook your email client...
Forum: RangerMSP Software Discussion Forum (CCRM) September 20th, 2022, 06:58 AM
Replies: 2
Posted By Support Team
Thank you for posting this.

Using the dedicated upgrade program, you upgrade directly from version 28 to 30.
Simply download the upgrade program to version 30 and run it on your server as an...
Forum: RangerMSP Software Discussion Forum (CCRM) September 19th, 2022, 07:05 AM
Replies: 0
Posted By Support Team
Hi All,

We are happy to announce a new version - RangerMSP 30.

This new version introduces new features and options, for example, managing structured data for Tickets, a new feature to define To-do...
Forum: RangerMSP Software Discussion Forum (CCRM) September 7th, 2022, 08:21 AM
Replies: 12
Posted By Support Team
Under the Charges category, there are a few annual and weekly related reports that fall into this same group, all others (the majority) can get copied and customized.

Hope this helps!
Forum: RangerMSP Software Discussion Forum (CCRM) September 6th, 2022, 01:57 PM
Replies: 12
Posted By Support Team
Indeed, the reports under the 'Charges - Time Tracking' sub category are not available for customization. Such repots include more-special built in calculations that prevent the option for...
Forum: RangerMSP Software Discussion Forum (CCRM) September 5th, 2022, 07:31 AM
Replies: 2
Posted By Support Team
Thank you for posting this.

Custom fields are available for staff, though not for customers using the Customer Web Portal. We will take note of your question.

For what it's worth - you may...
Showing results 1 to 25 of 150

 

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