Forum: RangerMSP Software Discussion Forum (CCRM)
August 16th, 2011, 06:20 AM
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Replies: 2
I was hoping I could create some reminders in an Activity Template that would pop up to remind technicians to do certain actions. We need these to pop up every one or two hours, but when I look at...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 3rd, 2011, 03:42 PM
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Replies: 5
I thought of something along the same lines. I think we could create three templates in Quickbooks and generate the invoices using the appropriate template.
Nick
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 28th, 2011, 08:31 AM
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Replies: 5
Hi Dina,
We currently use the QB link and it works very well. We now have a new requirement to be able to generate invoices for three different companies and we no longer need to link to QB, so the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 27th, 2011, 09:15 AM
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Replies: 5
Does anyone here create invoices from CommitCRM without linking to Quickbooks? I'm wondering if we can create custom PDF reports that look like an invoice, rather than linking to Quickbooks as we...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 19th, 2011, 08:27 AM
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Replies: 0
We have recently joined forces with another IT company and we would like to see if CommitCRM can manage two companies. We could move the domain used by the email connector to a generic one, but I...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 1st, 2011, 05:17 AM
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Replies: 17
It is weird how some popup windows open in the right place and others open on another monitor!
Nick
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 30th, 2011, 07:06 AM
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Replies: 4
Hi Dina,
Thanks for that info. While it is useful, it's not that simple. A simple six digit number that is displayed in an obvious place would be much more useful.
Nick
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 30th, 2011, 03:07 AM
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Replies: 11
SLAs would probably be my number 1 too.
Quoting would be nice, but we're making do with just using tickets to track things.
Web interface for phones would also be nice, but I think there is a third...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 30th, 2011, 03:04 AM
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Replies: 4
Would it be possible to implement an numbering system to the Knowledge Base? It would be much easier to reference a particular KB article if they had unique identifiers.
Nick
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Forum: Activity Templates
June 30th, 2011, 03:00 AM
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Replies: 9
Thanks for the upload, looks like a nice template.
Nick
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Forum: Activity Templates
June 30th, 2011, 02:58 AM
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Replies: 1
Thanks Dan, just added this one too.
Nick
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Forum: Activity Templates
June 30th, 2011, 02:57 AM
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Replies: 1
Thanks Dan, just added this to our CommitCRM - very useful.
Nick
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 9th, 2011, 07:59 AM
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Replies: 6
Thanks Dina, a full employee license seems a bit steep for something that seems like quite a basic feature. Is there any way round this?
Nick
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 9th, 2011, 07:24 AM
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Replies: 6
We're currently in the process of extending our helpdesk across two sites and it's going to be difficult for a single person to assign tickets to the relevant tech. Ideally I'd like tickets to be...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 6th, 2011, 03:59 AM
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Replies: 52
The videos look great, any idea when a release will be available?
Nick
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 26th, 2010, 01:34 AM
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Replies: 13
The server is a mail server amongst other things, so I'd be surprised if it was shutting the NIC down. However, the option was checked in Device Manager so I have now removed that and will see how we...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 23rd, 2010, 09:34 AM
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Replies: 13
I've recently switched to Win7 64bit and I'm finding CommitCRM a bit unstable. The app seems to stop responding once or twice a day and I have to kill the process in task manager. I have noticed...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 23rd, 2010, 09:27 AM
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Replies: 52
Another volunteer for beta testing - we're two techs based in the UK. Not using SQL or web license atm though.
Nick
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 5th, 2010, 05:27 AM
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Replies: 11
Very interested in an iPhone app, viewing tickets and adding notes & charges would be key to me. Price wise, if it was along the same lines as existing iPhone apps, that would be reasonable. I'd be...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 30th, 2010, 04:11 PM
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Replies: 48
Please also add me to the list to be kept updated.
Nick
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 8th, 2009, 08:39 AM
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Replies: 3
I have found that I can if I can see the History window I can enter data, but I can't click on the Timer. If I choose 'Go Advanced' on the History window I can then alternate between that window and...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 8th, 2009, 06:44 AM
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Replies: 3
Hi,
I have an issue where if I have a timer running and then go to enter a history note CommitCRM stops responding. I have to kill the process to get it back again, this wasn't always the case so...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 27th, 2009, 07:48 AM
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Replies: 3
Thanks for the reply Reno.
Would there be a way to create a custom report that gives a ticket count without listing all the tickets? My ideal report would list each customer and then a count for...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 26th, 2009, 09:02 AM
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Replies: 3
Hi,
I am trying to count tickets so I can create graphs in Excel. Rather than exporting data I would rather have some custom reports that give me ticket counts and then I can enter data into Excel...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 24th, 2009, 04:00 AM
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Replies: 2
Hi,
Is there any support material available for using the DBChart option when designing custom reports? I'm trying to create som esimple charts to show things like number of tickets opened and...
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