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Search: Posts Made By: racassel
Forum: RangerMSP Software Discussion Forum (CCRM) October 2nd, 2022, 04:58 PM
Replies: 7
Posted By racassel
If you have not upgraded to V30 yet, as a work around, you could forward your support@email to a Gmail account, and pop from it with RangerMSP. O365 SMTP basic auth will still work for sending from...
Forum: RangerMSP Software Discussion Forum (CCRM) August 18th, 2022, 06:07 PM
Replies: 2
Posted By racassel
We use Synco mostly for RMM (event log alerts and powershell scripts). It has its weaknesses, so we use RangerMSP for ticketing and invoicing. Ticket synchronization would a swell feature to have. ...
Forum: RangerMSP Software Discussion Forum (CCRM) August 18th, 2022, 05:52 PM
Replies: 10
Posted By racassel
Thank you for your consideration. Focus might be on the web app, "in living color", make it more intuitive and more desktop functionality. #2. Better client facing reports.
Forum: RangerMSP Software Discussion Forum (CCRM) August 17th, 2022, 09:23 PM
Replies: 4
Posted By racassel
....the administrator has set a time limit of 5 minutes to edit your post.... Really?
Structured notes? Nope, not in the Ticket Window, but you can create them in Secondary Contacts. Huh? But with...
Forum: RangerMSP Software Discussion Forum (CCRM) August 17th, 2022, 09:03 PM
Replies: 4
Posted By racassel
How's about adding this to the global "PRINT" button. Or ability to highlight and copy-past? Right-Click send to printer. Ctrl-P. Anything except root around for a report to modify and filters to...
Forum: RangerMSP Software Discussion Forum (CCRM) August 17th, 2022, 08:54 PM
Replies: 10
Posted By racassel
I wonder how many existing and potential new clients are lost each year because it still does not look like a modern app or web app. I'm a +1 on this. Take the top 5 MSP CRM/RMM programs. Which...
Forum: RangerMSP Software Discussion Forum (CCRM) May 31st, 2022, 12:58 PM
Replies: 4
Posted By racassel
I'm using roboform, but no integration to CommitCRM.
Passbolt looks good, except 10 user minimum for $32 usd per month for up to 10 users.
Roboform is ~ $32 / year, / user with no minimum.
FYI,...
Forum: RangerMSP Software Discussion Forum (CCRM) May 31st, 2022, 12:54 PM
Replies: 2
Posted By racassel
+1 1990's motif. There was a company around 2011 or so that had designed a modern interface. I think it is no longer available.
https://vimeo.com/37396514 dsolutionsgroup.com
Forum: RangerMSP Software Discussion Forum (CCRM) November 9th, 2021, 05:34 PM
Replies: 3
Posted By racassel
FYI, it can soooo easily be done with Certbot and LetsEncrypt for free, and auto-renew the cert every 90 days with a cron or scheduled task. www.sslforfree.com / who-hoo. A1-2 hours to learn how...
Forum: RangerMSP Software Discussion Forum (CCRM) July 20th, 2021, 07:46 AM
Replies: 12
Posted By racassel
I tried to pop with a Thunderbird, two different accounts at O365 and was unsuccessful. I spent an hour online with Microsoft Support and they were unable to find any reported issues, although the...
Forum: RangerMSP Software Discussion Forum (CCRM) July 16th, 2021, 12:07 PM
Replies: 12
Posted By racassel
Following troubleshooting with Microsoft, I removed all messages in the inbox.
I restarted RMM Server
I sent a NEW support request.
I restarted RMM Server

---- STILL NOT WORKING ------

I will open...
Forum: RangerMSP Software Discussion Forum (CCRM) July 16th, 2021, 11:58 AM
Replies: 12
Posted By racassel
How to fix?????

POP3 error 500 POP3 error -ERR Message corrupted 0


[16/07/2021 13:52:21:284 v11.0.25000.29 - 3.1.26000.18 ** 16072021_135217_7444_542365 (c:2240,8C0 m:7444,1D14)...
Forum: RangerMSP Software Discussion Forum (CCRM) July 16th, 2021, 11:51 AM
Replies: 12
Posted By racassel
I just checked, it is not 2fa. It is not enabled for this address. POP is enabled. The above test is a PASS as far as I can read it, but it is not being retrieved. (seems there is no test for...
Forum: RangerMSP Software Discussion Forum (CCRM) July 16th, 2021, 11:42 AM
Replies: 12
Posted By racassel
> Connecting to Pop3 server...
! Starting SSL handshake
SSL Connected OK with TLSv1.2, cipher ECDHE-RSA-AES256-GCM-SHA384, key auth RSA, key exchange ECDH, encryption AESGCM(256), message auth AEAD
<...
Forum: RangerMSP Software Discussion Forum (CCRM) July 16th, 2021, 11:24 AM
Replies: 12
Posted By racassel
I am having the same issue as of 2:33 am this morning. Just noticed it around noon. Have restarted CRMServer and CRMRMM Server serveral times. Have restarted Ranger server. Still not retrieving...
Forum: RangerMSP Software Discussion Forum (CCRM) April 16th, 2021, 08:39 AM
Replies: 4
Posted By racassel
When a ticket with elongated subject line arrives via the email connector, it is too late. The auto reply to customer is already ruined with the excessively long subject line. Now you have to...
Forum: RangerMSP Software Discussion Forum (CCRM) April 16th, 2021, 08:33 AM
Replies: 8
Posted By racassel
It works a little smoother / faster if you create an Outlook Remote Web App, then open Outlook and leave it open. We do the same with Quickbooks and can generate invoices from RemoteWebApps. Slower...
Forum: RangerMSP Software Discussion Forum (CCRM) April 16th, 2021, 08:24 AM
Replies: 2
Posted By racassel
Brilliant. But no replacement for HTML. Text based apps are so 90's.
Forum: RangerMSP Software Discussion Forum (CCRM) May 23rd, 2020, 03:12 PM
Replies: 7
Posted By racassel
Everything worked swell with CommitCRM service and CommitCRM.dll. Can you share the reason the name had to be changed, causing the need to reconfigure IIS once the upgrade had completed? Surely...
Forum: RangerMSP Software Discussion Forum (CCRM) November 12th, 2019, 05:15 PM
Replies: 30
Posted By racassel
Why not just change the name of the button to DELETE ? For now, anyhow.
Forum: RangerMSP Software Discussion Forum (CCRM) September 9th, 2019, 04:39 PM
Replies: 4
Posted By racassel
We have to know if the client is "out of the office", I setup a simple email forwarder at the mail-host to forward messages containing For example: "Out of Office" or "Holiday reply" or "Automatic...
Forum: Running an IT Services Business August 29th, 2019, 03:50 PM
Replies: 4
Posted By racassel
We use an invoice in Quickbooks for items that are commonly carried on truck or in vehicle.
Tech's check in every Friday and we count their stock. Usually just a couple of routers, power supplies,...
Forum: RangerMSP Software Discussion Forum (CCRM) August 29th, 2019, 03:43 PM
Replies: 2
Posted By racassel
Thank you for the reply. I had not subscribed to the thread so just noticed this.
Illegible is the most polite term I can think of :)
The suggestion for single tickets per invoice is nice for 2-3...
Forum: RangerMSP Software Discussion Forum (CCRM) August 29th, 2019, 03:31 PM
Replies: 0
Posted By racassel
Is anyone doing this, or have attempted it? Thought I would check before I go exploring...
Forum: RangerMSP Software Discussion Forum (CCRM) June 13th, 2019, 04:53 PM
Replies: 4
Posted By racassel
How does one become informed that the client is out of the office?
Can you provide a REGX rule that could identify identical tickets from the same sender, with the same subject line and send it to...
Showing results 1 to 25 of 150

 

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