Forum: RangerMSP Software Discussion Forum (CCRM)
December 4th, 2023, 11:29 AM
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Replies: 5
Quick update, I did a clean install of Windows and all my software and the issue is still present. I have not disabled cached exchange mode yet as I need it to work in Outlook effectively. If I get...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 6th, 2023, 06:26 AM
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Replies: 5
Cached exchange mode is enabled by default and I prefer to use it for performance as online mode takes a bit longer to navigate between folders. Is RangerMSP not compatible with cached mode when...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 4th, 2023, 03:39 AM
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Replies: 5
I have an issue where if I am using Ranger but Outlook is not open, when Ranger runs an auto-sync with Outlook, it freezes the program.
The Sync pop-up appears, in my systray the icon to say a...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 11th, 2023, 01:12 AM
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Replies: 3
Thanks, this works, is it possible to add Undo to the right-click context menu?
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 8th, 2022, 03:05 AM
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Replies: 3
It seems an obvious option to have but I can't seem to find it. In the History tab of a ticket (or anywhere else fo that matter), if I accidentally overwrite or delete something, is there an undo...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 3rd, 2022, 02:08 AM
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Replies: 3
Strangely enough, it is now syncing. I had just altered the account by removing the surname and saving, then running a sync but the contact that appeared in Outlook had the surname still attached....
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 2nd, 2022, 10:45 AM
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Replies: 3
I copied a secondary contact to a new primary account and deleted the secondary contact. Now, when I sync to Outlook, the new primary contact is not synced. Is there a way to fix this?
Thanks
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 11th, 2022, 10:43 AM
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Replies: 11
Update: I tried several things over the weekend but couldn't fix the issue. I created a new Win 10 Pro VM, I created a local user rather than joining to Azure AD, transferred the files as before....
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 7th, 2022, 03:35 AM
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Replies: 11
Tried using it on my laptop over the network again and the 7010 issues are still happening frequently to the point it is unusable and I have had one product licence error which quit the program.
I...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 6th, 2022, 02:55 AM
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Replies: 11
Quick update, yesterday I accessed Ranger on the VM rather than over my network and it seemed solid which would indicate a sharing or network issue as you thought. I am using an Azure AD account to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 5th, 2022, 02:17 AM
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Replies: 11
Hi, Error 7010 is back this morning. I set up permissions after I copied the folder across but will try again now. I would expect the issue to be permanent rather than intermittent if it was a perms...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 4th, 2022, 09:40 AM
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Replies: 11
Thanks, I backed up, made a copy of those folders and ran the utility. So far I have not seen the same error again but twice so far RangerMSP has closed without warning or an error and any unsaved...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 4th, 2022, 04:20 AM
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Replies: 11
At the weekend I set up a new Windows VM and moved my RangerMSP install there using the wiki guide by copying the entire folder across, set the new VM IP to match the original (it has a new hostname...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 23rd, 2022, 07:04 AM
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Replies: 1
Hi, I have an item in RangerMSP that I synced to Quickbooks Online some time ago. I just made a change to the item in Ranger and tried to sync this change to QBO. I then receive a pop up error:
A...
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Forum: Running an IT Services Business
July 20th, 2021, 01:14 AM
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Replies: 16
Late to the party on this one, I am looking to make the move from break/fix to a hybrid MSP and am starting to look into RMM. I have a webinar booked with N-Able this morning but looking at the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 19th, 2020, 06:54 AM
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Replies: 5
Thanks but that wasn't what I meant, I do not narrow my side bar so leave it expanded. Usually the Open Windows section takes up a few inches of the sidebar but since the update I have t drag the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 19th, 2020, 05:17 AM
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Replies: 5
A new update and a new niggle! Thanks for adding the option to disable the new navigation pane by default but since updating to 26.0.0.2 I find that the "Open Window " section is minimised so on each...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 26th, 2020, 09:28 AM
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Replies: 3
Ok thanks, will this area be added to the global search? I was under the impression that global search covered all areas and could be used if a targeted search wasn't yielding results.
Thanks
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 26th, 2020, 08:00 AM
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Replies: 3
I just tried to search a partial product key using the global search with all options ticked in the right bar. There were no results returned after performing an all time search but when I manually...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 18th, 2020, 01:56 AM
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Replies: 1
I recently updated to the latest version and now when I load the Accounts section there is a new bar down the left to filter by type of account. I do not need this here and it takes up too much space...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 6th, 2019, 02:35 AM
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Replies: 1
I have been meaning to post about this for some time now but as it is a minor gripe I haven't got round to it.
When adding an Asset to a customer account and filling in the manufacturer field, I am...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 11th, 2019, 10:42 AM
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Replies: 2
Thanks, that’s much better
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 11th, 2019, 01:50 AM
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Replies: 2
I recently upgraded from v21 to v23 and found that the Resolution tab had been removed from tickets and added to the General tab and now there is no section for Charges underneath Resolution (just an...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 19th, 2019, 07:30 AM
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Replies: 1
Hi all, last week I updated from Commit v21 to v23 (didn't realize I had missed an update) and ever since I have received thie following error during automatic syncs:
A license for...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 6th, 2018, 06:47 AM
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Replies: 2
Thanks, that has fixed it.
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