Forum: Running an IT Services Business
September 10th, 2009, 09:15 AM
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Replies: 7
Fundamentally - even if ti "feels good" during an interview you will not know how a person truly is until they've worked for you. Pay attention to your training and expect to be available regularly...
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Forum: Running an IT Services Business
September 10th, 2009, 09:12 AM
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Replies: 7
I'd love to see how your project goes over time Paul. We've found home users to be terribly troublesome not because they don't pay - but because their issues are often time sinks that will tie up a...
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Forum: Running an IT Services Business
September 10th, 2009, 09:08 AM
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Replies: 11
OH! And DO Track your time! This is critical - even non-billable work - you need to know where every hour of your day is going as much as possible.
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Forum: Running an IT Services Business
September 10th, 2009, 09:07 AM
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Replies: 11
DO:
Make a business plan
Create a proper Budget
Do stay focused on what you do well and ensure that remains so
Do include your team in the decision making process - especially around internal...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 15th, 2009, 05:16 PM
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Replies: 5
Hi David,
We've used Zenith for a year and a half now and would agree with all of the complaints above. However, I urge you to spend the time with the toolset that it warrants. We've found it to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 7th, 2009, 07:16 PM
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Replies: 17
I have received confirmation that Zenith has finally made their API available to AutoTask. It would go to follow that CommitCRM could quite possibly get access to the API as well now that it has...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 27th, 2009, 07:02 AM
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Replies: 3
I've had these exact same issues - I'll need to review power settings when I return from my vacation but I'm on a desktop and I believe I've disabled all sleep or shutdown functions.
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 17th, 2009, 03:46 AM
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Replies: 6
Bottom line here is most of your competitors offer some sort of roadmap - again, with the caveat that we are all adults here and we understand the complexities of software development and that not...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 10th, 2009, 09:58 AM
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Replies: 11
Good points cforger - a relationship system as opposed to a fixed heirarchy would also better allow for things like asset transfer between accounts as well.
We did a similar database approach with...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 8th, 2009, 01:54 PM
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Replies: 17
Hi Vernon,
I've not head any updates regarding opening up their API. Let me inquire on the forums.
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 6th, 2009, 08:00 PM
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Replies: 9
Interesting - our invoices show date/ technican /ticket # / charge description on each line by default.
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 6th, 2009, 07:58 PM
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Replies: 11
Thanks Dina, - Just caught the online services aspect for secondary contacts today during a tech training session.
And the Location - Username format is something we currently use in our Mgmt...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 6th, 2009, 09:08 AM
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Replies: 11
The logic here is only good if you're not already using Secondary Contacts to represent all of the employees you support within any given company. We add all the employees as secondary contacts -...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 3rd, 2009, 07:00 PM
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Replies: 12
I've had some conversation with the team surrounding this and it's clear there is need to clean-up the default report layouts and make them more useful. I'm hopeful we could get a small update to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 3rd, 2009, 06:58 PM
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Replies: 9
But these shapes cannot be dynamically altered based on data from the CommitCRM DB can they Neta? I'm imagining a sort of Dashboard report with live graphs based on ticket or other DB data. Would...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 2nd, 2009, 08:58 AM
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Replies: 12
Hey All-
After our first official month 100% on CommitCRM - we'd been using it in parallel with our pre-existing tools for the last quarter - we've finally begun to turn to the reports section - a...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 23rd, 2009, 10:09 AM
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Replies: 14
I've got a suggestion that could help with this problem and wouldn't require any emails.
Right now, when you're working in the full client - and you complete a task or appt - you have the option to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 22nd, 2009, 07:47 PM
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Replies: 14
Hey Guys-
Wanted to revisit this item. Looking for feedback on how to do the following:
Would like CommitCRM to ping technicians if more than a day has gone by since a ticket deadline, task or...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 22nd, 2009, 05:40 PM
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Replies: 11
Hey Doron,
Some other platforms have simply opened up their API and allowed a third-party (often someone in the very user-community) to develop the iPhone specific solution.
Anyone out there...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 22nd, 2009, 05:39 PM
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Replies: 2
Hehee - touche` Ethan :) Hey, I will not complain if some of my ideas are being delayed by my 'other' ideas ;)
I wasn't focusing so much on .NET as providing the DB functionality as much as that...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 22nd, 2009, 12:03 PM
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Replies: 2
So we've had good discussion on numerous threads surrounding the need for improved capabilites for remote use of the CommitCRM full client while offsite. For many tasks the web client can be enough...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 22nd, 2009, 11:31 AM
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Replies: 14
Hi Ethan,
I've not had time to run a packet sniffer yet to find out just what the firewall is blocking. The only "solution" I've had time to try is disabling the Windows firewall completely.
I'm...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 21st, 2009, 09:15 AM
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Replies: 14
Hi Ethan,
You're correct - with some additional troubleshooting last night I narrowed down the culprit to the Windows Firewall on our internal SBS 2008 server. We had already made changes to allow...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 20th, 2009, 08:26 PM
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Replies: 14
I've sent this off to support as well but hoping maybe someone here has run into this and may have a quick answer.
We just update to the Advanced Database version of CommitCRM - SQL version...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 20th, 2009, 11:21 AM
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Replies: 4
One addendum to this discussion - I've noticed that when in a ticket or other item - there is no ability to select All using the common CTRL/A option. CommitCRM doesn't recognize this key stroke so...
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