Forum: RangerMSP Software Discussion Forum (CCRM)
June 10th, 2016, 05:24 PM
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Replies: 1
When working a ticket we can can see charge totals, time charged, time spent, labor, parts and expenses. It woudl be really helpful if we could add the estimated time allowed for the ticket. This way...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 30th, 2016, 08:16 PM
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Replies: 1
Please disregard as I found that you can already do this. Sorry :-)
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 30th, 2016, 07:17 PM
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Replies: 1
Is there a way to view logged in users? if not it would be helpful.
Thanks
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 30th, 2016, 07:07 PM
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Replies: 1
When emailing questions from within a ticket it is very helpful that the the email thread is tracked in the ticket resolution history
It would be great if the same happened when sending emails from...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 30th, 2016, 07:04 PM
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Replies: 1
It would be nice if we could create tasks and associate them with Opportunities.
It is currently hard to assign any type of action item to an opportunity.
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 30th, 2016, 07:01 PM
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Replies: 3
It would be really nice if Opportunities had Opportunity Numbers for quick reference.
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 18th, 2016, 06:04 PM
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Replies: 3
It would be nice if you could right click anywhere and insert your Commit CRM login name and current date / time as a time stamp. (as a quick reference)
This way you could add notes anywhere and...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 14th, 2016, 04:59 PM
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Replies: 3
okay.. thanks however how do we import QuoteWerks quotes with 40+ hours properly?
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 14th, 2016, 04:58 PM
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Replies: 3
Do we have an ETA on such function as being able to only read your messages is kind of pointless?
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 14th, 2016, 04:58 PM
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Replies: 4
We have many techs in the field and I am pretty sure that they will be sending emails by accident by closing rather then changing the status. It also having them manually set the date and time...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 14th, 2016, 04:50 PM
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Replies: 2
Yes I understand we could do server side folder restrictions however it would be really nice if when I loaded the files if I could pick the employees allowed to view them
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 12th, 2016, 07:26 PM
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Replies: 2
It would be nice if you could limit access to certain documents and certain messages within Commir CRM rather than allowing all users to view all documents and messages that are unrelated to their...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 12th, 2016, 07:22 PM
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Replies: 1
When dispatching a ticket, could we have it auto-prompt “would you like to change the ticket manager to the employee X (the employee we just dispatched to)?” As is, changing the ticket manager is a...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 12th, 2016, 07:21 PM
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Replies: 3
When a ticket is imported from Quotewerks and it has over 24 hours allocated to it then the hours allocated to the Commit CRM ticket are incorrect.
Could we make the import tool not set the “time...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 12th, 2016, 07:19 PM
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Replies: 4
We need to be able to better control when emails are sent to clients as disabling the alerts is not suitable as we need alerts to be sent to our clients. Would it not be easy to stop emails from...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 12th, 2016, 07:13 PM
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Replies: 3
we need the ability to reply to messages from the employee portal versus just reading messages that we cannot respond to.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 19th, 2016, 06:38 PM
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Replies: 1
When we are importing quotes from QuoteWerks where we have quoted over 24 hours the hours seem to be handled incorrectly. Example: A QuoteWerks quote with 75 hours imported into CommitCRM the ticket...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 19th, 2016, 06:33 PM
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Replies: 2
It would be nice if we could mark messages, tickets and opportunities as private so that only the person you message and or assign the ticket or opportunity to can see it. I understand that we can...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 19th, 2016, 06:25 PM
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Replies: 2
It woudl be nice if we could mark messages, tickets and opportunities as private so that only the person you message and or assign the ticket or opportunity to can see it. I understand that we can...
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