Forum: RangerMSP Software Discussion Forum (CCRM)
November 6th, 2016, 07:14 PM
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Replies: 7
new office updates have come out but haven't resolved it on effected computers
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 28th, 2016, 05:25 AM
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Replies: 7
We had the new sync tool duplicate our accounts 3 times this week
some 10,000 accounts which had to be deleted 1 by 1
so have had to stop using it until we can sort out why the mass duplicates keep...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 24th, 2016, 05:33 PM
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Replies: 7
Hi all, a heads up, latest Office 2016 updates stops CommitCRM from being able to email out
It crashes CommitCRM and doesn't send the email
5 computer here were on over the weekend and 5 weren't....
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 16th, 2016, 06:31 PM
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Replies: 5
Hi Support,
In case you haven't received my SOS email this morning, our Commit RMM Service starts then quickly stops
I restarted the server and get the same result
When starting the service, and...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 9th, 2015, 01:22 AM
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Replies: 8
we have the same issue running on a 2012 server that displays low CPU and RAM usage
also running SQL, yes it listed is in the title bar
interested to know what the solution was as "not responding"...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 7th, 2014, 07:59 PM
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Replies: 4
a furhter to this, our commit log files dir is around 7 Gb so very hard to email that to Commit support
what clean up options do we have for log files?
i noticed most of the larges ones were RMM...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 7th, 2014, 07:58 PM
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Replies: 4
an udpate
in Australia last weekend daylight savings changed
our Nagios monitoring server simple stopped checking hosts
further investigation resulted in me finding that Nagios wasnt going to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 6th, 2014, 09:34 PM
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Replies: 4
hi all
We migrated to Office 365 over the weekend
I configured the new Email Connector settings for both SMTP and POP
SMTP is fine and emails are sending out to the ticket mailbox
POP performs...
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Forum: Running an IT Services Business
August 8th, 2013, 06:19 AM
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Replies: 3
we invoice the RMM and MAV agent yearly for each customer - $88 a year per computer
and we pay GFI monthly which is good for cash flow
we then alert the customer when we get a GFI alert that needs...
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Forum: Running an IT Services Business
August 8th, 2013, 06:15 AM
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Replies: 4
1) we send statements every monday without fail
our custom app that talks to QB does colour coded HTML statements via email
invoices not over due are green
overdue invoices are red
this technique...
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Forum: Running an IT Services Business
August 8th, 2013, 06:10 AM
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Replies: 5
g'day people
after 2 weeks of really trying to get better at this we are doing the following:
1) in the field using the web interface to put in all charges as we go rather than do when we get back...
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Forum: Running an IT Services Business
July 27th, 2013, 11:00 PM
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Replies: 5
hi everyone,
cash flow is king and if we didn't invoice out we wouldn't have a business to run.
invoicing is one of the most important things to get right in our businesses.
so with that i mind i...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 27th, 2013, 10:58 PM
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Replies: 1
hi everyone
cash flow is king and if we didn't invoice out we wouldn't have a business to run.
invoicing is one of the most important things to get right in our businesses.
so with that i mind i...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 15th, 2013, 05:42 AM
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Replies: 6
hi everyone
booking customers can be a pain with back and forth emails and phone calls.
would be good if there was a CommitCRM option for this considering there is already integration with outlook...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 4th, 2010, 11:04 PM
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Replies: 1
Hi all, is anyone using the data from CommitCRM to email out targeted info to customers?
eg say i wanted to just email customers that bought a computer from me
i know i can use outlook and 3rd...
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Forum: Running an IT Services Business
November 27th, 2009, 06:31 AM
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Replies: 12
hi all,
in the process of improving things for customers with better documentation.
looking for a good software package to create good network documentation.
costs not a concern as it will pay for...
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Forum: Running an IT Services Business
November 27th, 2009, 06:29 AM
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Replies: 37
logmein rescue wins
costs $100 or so a month
i charge each customer $10 when i use it - for the priviledge of quick support
means i can bill in 15mins
also you can build a custom app that is...
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Forum: Running an IT Services Business
November 27th, 2009, 06:26 AM
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Replies: 10
get a (local) call centre.
means that call get answered by a human quickly.
costs me $200 a month.
i then get an email with the message etc.
also use extra IP lines so i can give customers a direct...
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Forum: Running an IT Services Business
November 27th, 2009, 06:23 AM
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Replies: 26
Acronis for workstation and server imaging
i always add an extra hdd in any computer i supply
disk space is cheap and can save you time
syncbackse for backups and have the backup log emailing me
also...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 24th, 2009, 09:28 AM
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Replies: 18
i second this, excellent idea!
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 21st, 2009, 11:58 PM
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Replies: 1
In regards to activity templates.
After we apply an activity template to a ticket, and CommitCRM then syncs with outlook, we have the following issue;
The subjects in the tasks folder in outlook...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 20th, 2009, 12:32 AM
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Replies: 4
we are all busy, very busy, we work all day but always find that getting the information into CommitCRM is one of those things we have to do but hate doing....
i get to the end of the day and find...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 6th, 2008, 03:29 PM
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Replies: 1
is there any time line for new versions ofCommitCRM?
last one was July 2008
would be good to see a time line and what features are being implemented or planned for further releases.
There are lots...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 6th, 2008, 03:24 PM
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Replies: 10
hi all, i am currently trialing different MSP solutions.
does anyone have an opinion on what they like or are using?
also do they intergrate with CommitCRM easliy?
i am trialing Kaseya and N-Able...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 30th, 2008, 07:48 AM
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Replies: 2
hi support
how do i take multiple closed tickets for the same customer and push them all into quickbooks with the QB connector but into 1 invoice?
eg, i want to give a customer 1 invoice at the end...
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