Forum: RangerMSP Software Discussion Forum (CCRM)
June 17th, 2013, 06:13 AM
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Replies: 1
Is there anyway to send a blast email to all of our contacts and clients listed in our CommitCRM account?
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 19th, 2013, 11:50 AM
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Replies: 1
I upgraded to windows 8 and outlook 2013 and when I click on send email from a CommitCRM ticket, I get an error in outlook saying The command line argument is not valid. verify the switch you are...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 1st, 2013, 09:33 AM
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Replies: 1
We're currently looking at other vendors such as Connectwise and Autotask to replace CommitCRM as we have had some issues withCommitCRM. I personally believe that it's our lack of understanding how...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 18th, 2013, 05:46 AM
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Replies: 3
Yes this is happening with our web users. We are using version 6.1.0.1
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 17th, 2013, 12:52 PM
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Replies: 3
We have web users who when selecting the My Closed Tickets, the tickets don't come up. WHen I log into the web, it works for me, I'm assuming because I'm an admin. Why wouldn't they be able to see...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 19th, 2012, 09:21 AM
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Replies: 3
Our admin upgraded CommitCRM on Monday, and since then, our customers who have web access to web CommitCRM can't search. When they type a word in the search field on the web and hit find, nothing...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 7th, 2012, 12:10 PM
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Replies: 1
Since the last CommitCRM update, we're not getting emails whenever we close a ticket in our own queue, even though in the Alerts tab in options, I have it set to not notify when a ticket is closed. ...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 22nd, 2012, 09:48 AM
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Replies: 3
Is there an option to create a ticket every month on a reoccurring basis? What I'm trying to do is have a ticket created on a monthly basis for each of my clients to review their updates and run any...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 8th, 2012, 08:45 AM
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Replies: 4
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 8th, 2012, 07:44 AM
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Replies: 4
Hi. We're trying to figure out an easier way of importing assets to a client account after we do an inventory rather than entering them all manually. I know there's a way to do this with an excel...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 20th, 2012, 09:06 AM
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Replies: 1
We run weekly reports on our techs to find out how many hours they put in for the week. I use the Billable Hours Chart by Employee report to do this. Unfortunately this report does not pull in...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 7th, 2011, 06:02 AM
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Replies: 1
Is there anyway for CommitCRM to automatically email the closed ticket out to the client after we close the ticket out? If so, how do we set that up? We already have the mail portion of CommitCRM...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 5th, 2011, 07:29 AM
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Replies: 1
We're thinking about enabling the auto email closing but we're worried that some clients will want to opt out. Is there any way to set some clients to not receive the email? Thanks.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 31st, 2011, 07:08 AM
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Replies: 8
OK I have sent the requested info.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 31st, 2011, 06:45 AM
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Replies: 8
Can I send you a screenshot of my settings? My settings are exactly as the other guys here, yet I'm not getting the notifications.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 28th, 2011, 09:08 AM
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Replies: 8
Let's say a new ticket is created and the manager is changed to me and they save it, i do not get the email notification that the ticket is in my queue. all of my other employees get the email when...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 28th, 2011, 08:21 AM
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Replies: 8
I've checked this and it's all right. Any other suggestions?
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 28th, 2011, 07:10 AM
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Replies: 8
We just installed the email connector yesterday. The updates and notifications are working fine, but for some reason, when someone assigns a ticket to me or updates a ticket that I own, I don't get...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 17th, 2011, 08:51 AM
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Replies: 1
We're interested in the email connector portion ofCommitCRM. What I want to know is if this will allow for true email tracking? The way it works now is if we send an email from Commit, that email...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 14th, 2010, 09:58 AM
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Replies: 3
Is there any way to delete or make a contact inactive for an account so that they don't show up in the list and we don't continue to make a ticket with a contact who doesn't exist?
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 12th, 2010, 10:47 AM
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Replies: 1
We're trying to implement a template so that all of our clients have the same info listed under the Service tab, Internal field. Is there anyway that I can create a template so that field will have...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 27th, 2010, 10:29 AM
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Replies: 1
Is there anyway that when I create an opportunity which I attach proposals, emails, history notes to, that when I create a ticket FROM that opportunity that all of the history and attachments in the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 22nd, 2010, 10:23 AM
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Replies: 3
What I'm saying is if I have a ticket created, and there's a machine asset attached to that ticket, now when I print the ticket, instead of just one page with the ticket description printing, a 2nd...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 22nd, 2010, 09:52 AM
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Replies: 3
Today, when we print tickets, the asset details attached to the ticket now also print in the 2nd page. We don't need that. How do I disable that?
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 20th, 2010, 12:39 PM
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Replies: 1
When emailing from tickets, the manager is BCC'd on the email. Can that default be changed to CC?
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