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Search: Posts Made By: jshelton
Forum: RangerMSP Software Discussion Forum (CCRM) September 22nd, 2011, 01:33 PM
Replies: 9
Posted By jshelton
I've been tasked with making sure this information gets on the tickets and since I've noticed that my pay raises tend to reflect the boss's mood.....
Forum: RangerMSP Software Discussion Forum (CCRM) September 22nd, 2011, 01:29 PM
Replies: 9
Posted By jshelton
i guess whats throwing me is that under "Assets-Details" you have user defined
Field 1, Field 2, Field 3 that you can setup.

Under "Tickets-Details" you have user defined Field 1, Field 2, Field 3...
Forum: RangerMSP Software Discussion Forum (CCRM) September 22nd, 2011, 01:11 PM
Replies: 9
Posted By jshelton
Sorry, i hit the wrong key and it posted before i was finished.

Actually that wasn't of much help either, one thing i failed to mention was that i e-mail the tickets to the techs, that is why i want...
Forum: RangerMSP Software Discussion Forum (CCRM) September 22nd, 2011, 12:59 PM
Replies: 9
Posted By jshelton
Actually that wasn't of much help either, one thing i failed to mention was that i e-mail the tickets to the techs, that is why i want to get as much information in the ticket as i can.

Ticket...
Forum: RangerMSP Software Discussion Forum (CCRM) September 22nd, 2011, 09:56 AM
Replies: 9
Posted By jshelton
Sorry, i meant that i changed the name from Field 1 to Division, field 2 to ID number, etc
i populated the drop down boxes with the information i needed, and went back on each asset and selected the...
Forum: RangerMSP Software Discussion Forum (CCRM) September 22nd, 2011, 08:17 AM
Replies: 9
Posted By jshelton
I have changed several of the default fields under "Assets" to unique identifiers for the assets. I have linked those fields to the default fields 1,2,3 on the ticket. The problem i am having is that...
Forum: Activity Templates January 4th, 2011, 09:03 AM
Replies: 9
Posted By jshelton
Ok i deleted the first attemp and will try again.
Forum: Activity Templates January 4th, 2011, 09:00 AM
Replies: 9
Posted By jshelton
When i go to User CP it shows up under "attachments" so i know it uploaded, but it also says "in progress" under the date
Forum: Activity Templates January 4th, 2011, 08:08 AM
Replies: 9
Posted By jshelton
Hmm, seems like uploading the file is even harder than creating it. It shows to have been uploaded but i can't figure out where it went.
Forum: Activity Templates January 4th, 2011, 07:57 AM
Replies: 9
Posted By jshelton
Since no one else was loading templates i figured i would try one. This is my first attempt so...
Hopefully others will give it a try as well.
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