Forum: RangerMSP Software Discussion Forum (CCRM)
March 16th, 2015, 11:07 AM
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Replies: 2
At our business we hotseat, throughout the day multiple different users may use the same machines under the same Windows user profile.
Of course they forget to either logoff CommitCRM, or the next...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 2nd, 2014, 10:41 PM
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Replies: 8
I know 'officially' that Commit is supporting up through QB 2014 thus far; was wondering if anyone has tried QB 2015 yet, and if so any issues? Any 'unofficial' word from Commit on how 2015 is...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 19th, 2014, 02:11 PM
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Replies: 3
Following the above directions did point to one issue, ‘Default Filing Folder’ was pointed to local machine instead of server path.
This has uncovered I think a completely new (but related)...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 17th, 2014, 06:30 PM
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Replies: 3
Hello - was in a ticket that was created earlier today and from the tickets window, in the resolution / history tab, went to read the New Ticket email by double clicking on it to read it, and...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 13th, 2014, 01:23 PM
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Replies: 2
That worked perfectly. Thank you!
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 30th, 2014, 12:51 PM
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Replies: 2
Hi - adjusted our 'New Ticket [TKT-<CMTLBLDATA_FLDTKTTICKETNO>] ' so that it would show who (the creator of the ticket, by nickname) created the ticket with the following:
<html>
<body>
Hello...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 6th, 2013, 06:36 PM
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Replies: 7
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 5th, 2013, 11:21 AM
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Replies: 12
Add a 3rd to the 'Outbox server folder filling up' party. Started last month after we migrated CommitCRM from a Win 7 machine to Server 2012, and upgraded to SQL.
So far about once a week outgoing...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 18th, 2013, 12:04 PM
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Replies: 3
"Besides, our next release will support the option to create Quote from and existing Ticket or link a Quote to an existing Ticket :)"
That will take care of what I am looking for. Thanks!
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 16th, 2013, 05:08 PM
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Replies: 3
About 50% of our business is residential, so we (depending on the issue with the machine brought in) usually tell the clients we'd like to run a full diagnostic on the machine before doing any work,...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 16th, 2013, 12:49 AM
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Replies: 1
Hello,
Never paid too much attention to the item taxable field until we have tried using Quotes. The 'original' default tax setup in Charges & Items was at the states old tax rate of 7.25%. For...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 15th, 2013, 10:52 PM
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Replies: 4
Just adding another vote for feature 'send messages via web interface'. Thank you! (but if you're busier working on Google Apps integration, please finish that first) :)
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 25th, 2013, 08:34 PM
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Replies: 8
Ack, I had never considered SQL, thought that was generally for busier offices. Been using it for 3 years and right around 3700 tickets. But if it's more stable, there's no question that I'll get it....
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 24th, 2013, 09:23 AM
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Replies: 8
For the type of data corruption we were experiencing, it was pointing to basically dropped packets / network issue from one user; I was unaware he had set the aforementioned rig up, just to 'see if...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 23rd, 2013, 07:39 PM
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Replies: 8
Resolved with steps provided by CommitCRM Support; they discovered the culprit (which end user was causing DB corruption); have made reprimands to staff about trying to run CommitCRM client on...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 23rd, 2013, 04:14 PM
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Replies: 1
Hello,
Just upgraded (was really looking forward to the label printing), and while it does work.. it requires the following steps:
1. Click on Print Preview
2. Scroll down to report wanted (in my...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 22nd, 2013, 01:24 PM
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Replies: 8
Ok.. here's a head scratcher. Using 6.0.0.4 on Win 7 file server.
I input data onto ticket "A" resolution, and save. (not completed yet)
A day later, I open ticket "B", enter some data in...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 20th, 2012, 08:33 AM
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Replies: 7
RESOLVED. Huzzah! Support staff were able to analyze the logs and pinpoint the issue; CommitServer service now operating normally and all email alerts to clients / employees working. Thanks guys!
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 13th, 2012, 08:12 AM
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Replies: 7
1. Verified in ServerConfig utility that Alert Server Status is ON. Checked Current number of Events in Queue: 0
2. Testing employee email alerts; Under Options-> Alerts for employee (Me) Status is...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 12th, 2012, 07:15 PM
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Replies: 7
Additional info that may (or may not) be important.
When viewing the Tickets window, with Resolution/History tab chosen, underneath that is the Audit history, message history charge history and so...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 12th, 2012, 06:57 PM
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Replies: 7
Hello All,
On Nov 28th our email connector stopped sending out alerts to customers on new tickets and closed tickets.
I have verified that under Options->Alerts to Customers is checked ON; I have...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 10th, 2012, 07:17 PM
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Replies: 6
Whew! Thank for the update - and thank you nat for the confirmation (sometimes I think I'm the only one that has issues).
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 8th, 2012, 01:52 PM
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Replies: 6
On further research... not affecting the actual program display on server or clients; contacts marked as 'active' or 'inactive' are displaying correctly from within the CommitCRM program (on Contacts...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 7th, 2012, 01:43 PM
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Replies: 6
Hi all,
Running 6.0 on Win 7 workstation, and I just recently noticed that all of our contact status fields are populated either with ???? or ?? ???? When editing the contact, those are the only two...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 8th, 2012, 10:34 PM
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Replies: 4
Thank you lpopejoy for the heads up. So.. *scratching head* um, a guess a plausible workaround is to create same labor item (with name slightly different) but as a 'unit' instead of as a 'hour'?...
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