Forum: RangerMSP Software Discussion Forum (CCRM)
July 15th, 2020, 10:31 AM
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Replies: 1
As a managed service provider our clients are continually asking for SLA reporting on work performed under contract for any given time period.
For example - this month 'x' amount of tickets were...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 9th, 2020, 09:25 AM
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Replies: 7
I have followed the links and understood everything you have said but my specific question is "How do I actually execute this procedure"? Is it like a script (Powershell)?
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 9th, 2020, 07:57 AM
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Replies: 7
Let me rephrase my question. Assuming I have developed my XML file for a data export, what do I actually do to submit it? Maybe I am missing how a "CommitCRM client app" works.
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 8th, 2020, 08:37 AM
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Replies: 7
I have successfully used the export function to extract data from CommitCRM. Now I want to automate the process. I have the API Reference Manual but I do not see how to submit the procedure. ...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 2nd, 2018, 10:54 AM
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Replies: 1
I noticed there was a new SQL engine with the release of version 18. We have the SQL add-on option and I was wondering if we needed to update the SQL server manually or if the installer will update...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 20th, 2018, 01:34 PM
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Replies: 4
Hello,
Every month we have about 10 customers that I set up a new contract for so all of our technicians can put that months tickets/charges against during the month. In some instances there are...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 2nd, 2018, 07:27 AM
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Replies: 1
In the CommitCRM version 17 the information that appears on a quote automatically has changed. It now shows the Sales Associate tied to that particular account as well as the description of the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 11th, 2016, 07:06 AM
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Replies: 1
When 'Advanced Data Export' is used users are able to select a saved set of fields to export. The next step was to select a filter. Version 10 allowed the user to select a saved filter. In version...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 27th, 2015, 10:46 AM
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Replies: 31
Based on the number of replies to this thread - this is the 3rd largest thread in the past two years. It appears the original thread was started in 2008 and still appears to be a highly sought after...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 26th, 2015, 09:45 AM
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Replies: 31
I realize this thread is 5 years old - has there been any design improvements to address this issue?
Lets say we have 40 clients all setup for block of time (all 8 hours/month or whatever). At the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 23rd, 2015, 11:30 AM
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Replies: 1
Greetings
Using CommitWebInterface we are able to download documents which have been attached to customer records via the "Copy File" method.
Is there a way for web-users to download documents...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 5th, 2015, 08:53 AM
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Replies: 1
I often export data from Commit into Excel. Every time I export the default 'Save to:' location is CommitCRMDocuments. I select 'File name:' as this is not something official I want to keep.
Once...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 13th, 2015, 01:17 PM
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Replies: 4
We are using a standard contract which is batch renewed at the end of every month for our customers.
Lets say we open a ticket for a customer in the month of March. The technician works on it,...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 7th, 2014, 11:31 AM
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Replies: 3
What do I need to do in order to get the 'Account Charges Summary' Report to simply breakdown the totals based on the commit field 'ticket type' (fldtktkind)?
The account summary report is perfect. ...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 4th, 2014, 08:07 AM
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Replies: 3
Hi all. I have been working with the new report designer feature of CommitCRM - and my experience has been rather frustrating. I am having a hard time understanding the data fields and how to get...
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