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Forum: RangerMSP Software Discussion Forum (CCRM) March 11th, 2024, 07:01 AM
Replies: 8
Posted By Support Team
Thank you for posting this and providing your feedback. We appreciate your input, acknowledge the criticism, and fully understand how this may be perceived from an external perspective. We take...
Forum: RangerMSP Software Discussion Forum (CCRM) March 6th, 2024, 06:03 AM
Replies: 1
Posted By Support Team
Thank you for posting this. I assume that you were expecting that the Account status in RangerMSP will be updated to inactive, once the linked customer in QuickBooks is set as inactive, however the...
Forum: RangerMSP Software Discussion Forum (CCRM) February 7th, 2024, 09:03 AM
Replies: 1
Posted By Support Team
Thanks for asking. Oh, that's a long time :)

Yes, you can carefully delete files in such folders, leaving the ones from the last 30 days or so. As a precaution, we recommend that you first move such...
Forum: RangerMSP Software Discussion Forum (CCRM) February 5th, 2024, 07:17 AM
Replies: 8
Posted By Support Team
Thank you for posting and we appreciate your feedback and hear you. A lot is going on and we should be sharing more in the reasonably near future. Stay tuned. Thanks!
Forum: RangerMSP Software Discussion Forum (CCRM) January 15th, 2024, 07:20 AM
Replies: 4
Posted By Support Team
At this time the demand we see for the integration with Zoho Books is low and therefore we do not think that this integration will be available in the near future. If demand increases it'll get a...
Forum: RangerMSP Software Discussion Forum (CCRM) December 21st, 2023, 07:03 AM
Replies: 8
Posted By Support Team
Thanks for sharing your feedback, we are surely working at higher pace than ever. We're expecting to share some updates in the new year. Thanks!
Forum: RangerMSP Software Discussion Forum (CCRM) December 20th, 2023, 06:21 AM
Replies: 1
Posted By Support Team
Thank you for posting this.

First thing to verify, and I assume that this is working well already, is that the Web interface works inside your local network. This is the first step for things to...
Forum: RangerMSP Software Discussion Forum (CCRM) December 19th, 2023, 06:14 AM
Replies: 3
Posted By Support Team
Thank you for sharing your thoughts and important feedback. It's clear and will definitely be addressed. Thanks!
Forum: RangerMSP Software Discussion Forum (CCRM) December 18th, 2023, 06:05 AM
Replies: 8
Posted By Support Team
Thanks for asking. Sure, your annual coverage plan includes unlimited support by our team. Please feel free to contact us in case you have any questions or have a technical issue you wish to discuss....
Forum: RangerMSP Software Discussion Forum (CCRM) December 15th, 2023, 11:29 AM
Replies: 3
Posted By Support Team
Thanks for posting this and for the suggestion; it would definitely be useful. Noted.
Indeed, despite many positive developments, it has been a while since the last release. We hope to share some...
Forum: RangerMSP Software Discussion Forum (CCRM) December 12th, 2023, 06:45 AM
Replies: 7
Posted By Support Team
Thanks for posting and happy holidays!

We should be able to help with such an update. We have just sent you an email with more details.

Hope this helps.
Forum: RangerMSP Software Discussion Forum (CCRM) December 5th, 2023, 07:30 AM
Replies: 5
Posted By Support Team
Thank you for the update.
Forum: RangerMSP Software Discussion Forum (CCRM) November 15th, 2023, 06:11 AM
Replies: 7
Posted By Support Team
Thanks for asking. I checked and saw that this feature request is documented and already has a few votes, however, at this time I cannot say when it'll get implemented. Just like the items you...
Forum: RangerMSP Software Discussion Forum (CCRM) November 6th, 2023, 06:50 AM
Replies: 5
Posted By Support Team
From our experience, in most cases there is NO need to turn the cached mode off, however if the sync does not work with Outlook closed, cached mode might be a reason for this (or disabling it may...
Forum: RangerMSP Software Discussion Forum (CCRM) November 6th, 2023, 06:22 AM
Replies: 5
Posted By Support Team
Thank you for posting this.

In general Outlook sync should work even if Outlook is closed.

This issue might be related to using Outlook/Exchange in the cached mode. Please try to disable the...
Forum: RangerMSP Software Discussion Forum (CCRM) October 9th, 2023, 06:23 AM
Replies: 4
Posted By Support Team
Please find an update on this.

We have run tests with 365 as the mail server and it seems that this might indeed happen in some cases and, in our tests, only with somewhat longer subject lines...
Forum: RangerMSP Software Discussion Forum (CCRM) October 6th, 2023, 10:05 AM
Replies: 4
Posted By Support Team
Thank you for the additional input. We cannot really tell why spaces were removed there. We will try to investigate it further with 365 and see if there's any 365 settings that we found that can...
Forum: RangerMSP Software Discussion Forum (CCRM) October 5th, 2023, 10:55 AM
Replies: 4
Posted By Support Team
Thank you for posting this.

We received a few similar reports in the past about where spaces were removed from, usually long, email subjects by the mail server - In such cases the mail servers were...
Forum: RangerMSP Software Discussion Forum (CCRM) September 26th, 2023, 06:07 AM
Replies: 7
Posted By Support Team
Thank you for posting this. I see that we have this request on our list and have added your vote for it. Thanks for asking and following up.
Forum: RangerMSP Software Discussion Forum (CCRM) September 1st, 2023, 10:03 AM
Replies: 3
Posted By Support Team
Thank you for posting this. Actually things have changed, I assume you refer to N-ables "GFI MAX"/"MAX FOCUS" (old names) RMM product, and for this there are Skip Rules, these are conditions that...
Forum: Online Services September 1st, 2023, 06:12 AM
Replies: 7
Posted By Support Team
Thanks for adding your input and voting for this. Noted!
Forum: RangerMSP Software Discussion Forum (CCRM) August 7th, 2023, 06:21 AM
Replies: 4
Posted By Support Team
Thank you for posting this. We are not aware of such an issue and therefore I recommend that we start with reviewing your log files in our lab.

Please zip the \Logs folder and email it to us or...
Forum: RangerMSP Software Discussion Forum (CCRM) August 2nd, 2023, 01:57 PM
Replies: 1
Posted By Support Team
Thank you for asking. Email notifications about new History notes are indeed sent to the user either if they are the ticket manager or the account manager. A tech that is not assigned to the ticket...
Forum: RangerMSP Software Discussion Forum (CCRM) August 2nd, 2023, 01:10 PM
Replies: 4
Posted By Support Team
Thank you for posting this and asking.

There are two types of scheduled reports, one for customers where you manage scheduled reports, for customers, under each of the customer Account records, and...
Forum: RangerMSP Software Discussion Forum (CCRM) June 12th, 2023, 06:07 AM
Replies: 2
Posted By Support Team
Thank you for posting this and for the update :-)
Showing results 1 to 25 of 150

 

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