Forum: RangerMSP Software Discussion Forum (CCRM)
March 9th, 2021, 12:08 PM
|
|
Replies: 3
Thank you for the clarification. Please note that I provided quotes from TWO pages, the second of which is titled "Using SSL with Web Interface". Yes there is big red disclaimer, encouraging use of...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
March 8th, 2021, 09:12 PM
|
|
Replies: 3
Is this seriously for real?
Please forgive my lack of credulity that RangerMSP is so poorly designed that the web interface will not work with IIS and SSL on the default port 443. This just causes...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
March 4th, 2021, 06:49 PM
|
|
Replies: 3
Shocking that these forums are not redirected to SSL. Also shocking that SSL does not even come up in any searches (likely because the search is broken for searches with only three characters).
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
March 4th, 2021, 06:45 PM
|
|
Replies: 8
So while the filters for custom ad-hoc reports can be created and edited, these cannot be reused for scheduling but instead we are restricted to using the ones that your team believe are best and...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
February 24th, 2021, 02:10 PM
|
|
Replies: 8
Follow up request for answer to primary question please:
Can the list of options listed in "Main filtering criteria" be edited or added to?
Thank you.
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
February 24th, 2021, 01:49 PM
|
|
Replies: 8
Thank you but this would exclude tickets updated or closed in the last thirty days simply because they were created 31 days ago. Seperate question: How did you provide the screenshot through this...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
February 22nd, 2021, 07:08 PM
|
|
Replies: 8
Greetings,
In our effort to provide customers with a sense of value for services rendered, it would be very helpful if, for example, it were possible to provide them a report of tickets updated in...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
January 24th, 2021, 04:30 PM
|
|
Replies: 8
Will we ever be able to respond to requesters from the web portal?
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
January 24th, 2021, 04:21 PM
|
|
Replies: 4
FWIW: The choice in the original design to omit the use of a seperate field for subject has always been a mystery and one of many points of frustration with this software.
|
|
Forum: Reports
June 18th, 2020, 10:14 PM
|
|
Replies: 2
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
June 17th, 2020, 10:03 PM
|
|
Replies: 9
Even more concerned that there has not been any updates or indication of any progress since notification. Please advise. Thank you.
|
|
Forum: Reports
May 11th, 2020, 09:50 PM
|
|
Replies: 2
We're not necessarily looking for just those tickets that have been closed.
Is there a way to report tickets updated by agent? Or all agents? For a specific date?
Thanks in advance.
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
March 29th, 2020, 06:17 PM
|
|
Replies: 1
Hey guys, just trying to get an export of employee names and email addresses here.
Please correct me if I'm wrong but it appears this is not possible and that would be seriously annoying. Please...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
March 29th, 2020, 06:05 PM
|
|
Replies: 9
The fact that this had to be brought up by a customer is seriously concerning. Subscribed to thread.
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
October 2nd, 2019, 09:57 PM
|
|
Replies: 29
Web portal:
++ customizable dashboard with portlets based on raw SQL queries
++ reports based on raw SQL queries
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
October 2nd, 2019, 09:36 PM
|
|
Replies: 13
This "subject line of the email automatically becomes the first line of the ticket description" is just lazy design. This should be a seperate field that can be queried against aside from the body of...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
June 10th, 2019, 06:12 PM
|
|
Replies: 4
Many thanks for this. As a follow up, would you also be able to confirm whether these settings can be managed per customer? Or are these settings global only (all or nothing)?
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
June 9th, 2019, 06:40 AM
|
|
Replies: 4
Hello,
Looking for information on how to update tickets via replies for both customer and agent.
For example, we have customers that expect they can update or request a status on a ticket by simply...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
February 17th, 2019, 07:03 PM
|
|
Replies: 1
Thanks for the telepathic response. I found the answer to this query in the wiki. :-)
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
February 17th, 2019, 06:51 PM
|
|
Replies: 1
Greetings all,
Currently, our alerts for Ticket Closed are cosmetically broken and not very helpful with the lack of identifying information provided.
Is there any way to make changes to the...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
December 6th, 2018, 03:36 PM
|
|
Replies: 1
Good day everyone,
Just looking at shifting to our compnay to Office 365 or Google Suite and need to know whether CommitCRM calendar will sync with either service, and/or which is better...
|
