Forum: RangerMSP Software Discussion Forum (CCRM)
June 16th, 2009, 02:42 PM
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Replies: 1
Is there a way to link a document from one part of an account record to another?
I have a document in the general part of the account and I want the same document to appear in the document tab of an...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 4th, 2009, 02:53 PM
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Replies: 1
When customer logs into the Web Interface to submit a ticket, how does the system determine who will be the ticket manager?
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 3rd, 2009, 06:52 AM
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Replies: 1
Do I have to have both RangerMSP and Quickbooks running on the same server for the Intergration to work between them?
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 18th, 2009, 07:08 AM
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Replies: 1
When a ticket is checked completed, are you able to reverse that? I just accidentally marked a ticket complete and its not, and sometimes I close a ticket thinking it was completed, but it turns out...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 6th, 2009, 08:57 AM
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Replies: 1
Is there a way to disable the option to export customer info via the excel button?
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 30th, 2009, 08:05 AM
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Replies: 1
It is nice to see you have a check mark indicator once an appointment is done but I still do not see any marking/coloring to mark that appt as billed! I see you can view the billing history, but...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 10th, 2009, 12:36 PM
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Replies: 1
How can I print the service order number as a bar code in a ticket report?
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users.
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 1st, 2009, 12:43 PM
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Replies: 1
We have a typical request from a customer where we are asked to disable a user and delete in 2 weeks. What is the recommend way to handle this in the ticket?
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 26th, 2009, 08:24 AM
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Replies: 1
Please can you let me know how we change the email signature / footer when we send an email from within RangerMSP.
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 20th, 2009, 10:50 AM
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Replies: 1
Can we see a detailed audit of transactions by user by day.
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users.
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 5th, 2009, 07:22 AM
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Replies: 1
When viewing the history from the account history tab, I can see a ticket was completed. How can I know the history for this ticket, like who assigned the ticket when the ticket was first...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 3rd, 2009, 08:53 AM
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Replies: 3
We would like to store each of our clients’ servers as a separate Asset.
On the Asset Notes field we list server details such as “DAT72” tape drive.
Is there a way to search all Assets to find...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 27th, 2009, 01:33 PM
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Replies: 1
When entering info into knowledge base, what does the 'public' check box do or not do?
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 10th, 2008, 01:47 PM
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Replies: 1
I would like to give my clients access to create tickets, however I do not want them to have access to contracts or how many hours they have available, please provide detail steps to do this.
* We...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 4th, 2008, 08:18 AM
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Replies: 1
Please could you advise me how to delete an account with opportunities as the system alerts me when trying to do this?
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 26th, 2008, 07:34 AM
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Replies: 1
Is it possible to create auto-reoccurring tasks? (I.E. a task that automatically regenerates monthly, as in a maintenance task or something?)
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 24th, 2008, 07:23 AM
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Replies: 1
How can we edit permissions for what employee levels have access to? (I.E. change what "limited" does and does not have access to?)
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 5th, 2008, 01:14 PM
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Replies: 1
When an email comes in from a customer and RangerMSP sends out an automated reply the email the customer receives comes from "Support" How can I change this so it says it is coming from "Help...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 29th, 2008, 07:55 AM
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Replies: 1
Is there a global edit feature to change the account manager if an employee’s services are terminated?
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 27th, 2008, 06:43 AM
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Replies: 1
Is there any way to re-queue a ticket to be dispatched from the ticket window module (not the ticket list). Example technician goes on site and determines a hardware part is needed for a service. He...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 14th, 2008, 07:40 AM
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Replies: 3
Is there a way to move a ticket to a different customer? We have accidentally created a ticket under the wrong customer.
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 7th, 2008, 07:05 AM
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Replies: 1
What is the best way to handle the rescheduling of calls in dispatcher, being able to track the re-schedules (Appointments which have been rescheduled)
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 19th, 2008, 09:48 AM
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Replies: 1
Can you print barcodes for tracking computers repaired?
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 17th, 2008, 10:28 AM
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Replies: 1
Is there a way of adding a ticket count in tickets report, for example knowing the amount of tickets created for a given account within a selected date.
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 16th, 2008, 02:07 PM
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Replies: 3
In the web interface, on the Tasks tab, there is a nice view of all tasks for all accounts. I have not been able to find a similar view in the regular client application. Is it possible to see all...
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