Forum: RangerMSP Software Discussion Forum (CCRM)
May 3rd, 2018, 05:09 PM
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Replies: 5
Thank you.
In your example, I would expect Time Spent to be rounded up as well.
It gets even stranger. If you use the timer from 4:00:05 to 4:00:55, the From/To shows 4:00, Time Spent is blank,...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 3rd, 2018, 01:30 PM
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Replies: 5
Thank you for the reply. Somehow I was not notified or I missed the notice.
Can you explain under what circumstances time is rounded? Since the app only displays minutes, my expectation is that...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 20th, 2018, 12:58 PM
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Replies: 5
Hi,
I had this problem with my original version of CommitCRM back in 2009 and I see that it continues to this day in version 17.0.0.5: CommitCRM frequently, but randomly, cannot count Time Spent...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 2nd, 2018, 10:35 AM
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Replies: 5
Follow-up after working through this with support.
Legacy filtering on the Account Charges Summary does not allow customization of the Sort. The trick is to use the new Filter options and add a...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 30th, 2018, 10:58 AM
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Replies: 5
Template emailed. Let me know what you find out.
Thank you,
Mark Berry
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 29th, 2018, 05:02 PM
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Replies: 5
What is the purpose of the custom Sort button if it doesn't do anything?
I tried modifying the Itemized Account Charges Summary report. I added a third group level by Ticket. However this reports...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 27th, 2018, 01:09 PM
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Replies: 5
Hello,
In CommitCRM 17, I'm creating a custom Charge report. I want to group all Project charges together, then all System Admin charges, then all Travel charges.
I've built the report to group on...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 27th, 2018, 12:55 PM
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Replies: 2
I had the same issue today. See further explanation here.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 27th, 2018, 12:54 PM
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Replies: 3
I had this issue today as well. In version 17, it seems obvious that to add a field, you would drag it from the data tree. But that creates a DBText field. To create the more flexible DBMemo...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 27th, 2018, 10:52 AM
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Replies: 2
Looks like this is supported now (version 17.0.0.5). Under Reports > Tools > Options, scroll to the far right tab, Other.
- Uncheck "Add credit to reports" to hide CommitCRM product name.
- Uncheck...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 1st, 2017, 01:35 PM
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Replies: 5
That Statistics link does not work in Firefox due to an incorrectly configured website (SSL issue). I was able to see it using HTTP instead of HTTPS.
Yes, the statistics tab might help, but what I...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 1st, 2017, 12:22 PM
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Replies: 5
If the Block of Money won't work for this purpose, how do I set an alert threshold so that I know when I am approaching an agreed (but not prepaid) spending limit?
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 1st, 2017, 11:55 AM
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Replies: 5
Hi,
I'm using CommitCRM 5.2.0.3. One of my customers has set a monthly spending limit. I set up a Block of Money contract so I will get a warning when they exceed this limit, and I made the contract...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 23rd, 2015, 10:54 AM
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Replies: 1
Hi,
I'm using CommitCRM 5.2.0.3. I started this post as a question but I think I have the solution. Just thought I'd post it in case someone else has this issue.
I have a couple monthly Block of...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 10th, 2014, 05:54 PM
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Replies: 3
Have you considered adding Descriptions from Charges (and from other detail records like Messages, Pending) to the main full-text Tickets search? Perhaps there could be a check box before the Filter...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 29th, 2014, 03:18 PM
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Replies: 4
Well maybe the problem was that I'm using a custom sort but the subreport wasn't. I've given up on trying to put ticket details and item totals in one report.
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 29th, 2014, 12:48 PM
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Replies: 4
One use of subreports in Crystal Reports is to re-process the same data in a different order. The order is controlled by the Grouping set in the subreport. Is this possible in CommitCRM 5.2? What...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 28th, 2014, 08:22 PM
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Replies: 4
Hi,
I'm using CommitCRM 5.2.0.3. I'm having a similar problem to what Luke describes
here.
In particular: "I can't figure out how to 'join' the subreport to the main report."
In my cases, I'm...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 12th, 2012, 10:20 AM
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Replies: 6
Thanks. Unfortunately it looks like that report only sums by month, not by the "master" contract name. It will be helpful, though, if I decide to manually create a spreadsheet, which it seems might...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 1st, 2012, 03:05 PM
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Replies: 6
Contract Name is not available as a sort field so this will not work.
Hard to believe I can't generate a historical summary report by account and contract.
Can I use Crystal Reports against this...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 1st, 2012, 02:37 PM
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Replies: 6
Thanks for your reply. Grouping doesn't make sense without sorting, so when I did not find Sort as a design option, I assumed that the Group would automatically determine the Sort.
How do I set the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 1st, 2012, 01:20 PM
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Replies: 6
I'm using CommitCRM 5.2.0.3.
I've been trying to create a report that summarizes charges by account, contract name, and month.
My main client has two contracts each month. The contract numbers...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 22nd, 2011, 09:42 AM
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Replies: 13
Sheli,
Thanks for your reply. In Control Panel > Power Options, I have chosen the "Maximum Performance" plan, which includes "Put the computer to sleep: Never".
I also chose the network cable that...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 21st, 2011, 04:16 PM
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Replies: 13
I've also been having trouble since switching to 64-bit Win7. I'm using CommitCRM 5.2.0.3. Worked fine with XP for over a year, so it's not a server or general network issue.
Things I've tried:
-...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 24th, 2010, 07:18 PM
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Replies: 48
I'd also like to be in the loop on Zenith integration.
Thanks,
Mark Berry
MCB Systems
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