Forum: RangerMSP Software Discussion Forum (CCRM)
October 5th, 2023, 11:57 AM
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Replies: 4
We are indeed using the first line field:
[TKT-<CMTLBLDATA_FLDTKTTICKETNO>] - [<CMTLBLDATA_FLDTKTCARDID_FLDCRDCOMPANY>] - <CMTLBLDATA_FLDTKTCLCPROBLEMFIRSTLINE>
But depending on the ticket...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 5th, 2023, 08:56 AM
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Replies: 4
We're having an issue where the blank spaces in long subject lines in our email notifications from RangerMSP are being removed randomly in threads with many replies. Is this a "feature" or a maybe...
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Forum: Reports
April 7th, 2021, 08:19 AM
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Replies: 24
We're trying to pull data into BrightGauge, can anyone share a list of actual SQL queries they are using to pull various reports mentioned here?
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 16th, 2021, 08:02 AM
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Replies: 3
This is somewhat related, but is there a way to have all outgoing correspondence sent from within RangerMSP to automatically BCC an address? For example:
Technician replies to an email directly...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 24th, 2020, 02:33 PM
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Replies: 3
I found this feature description in the documentation (Email Connector) but I can't find where to enter the address to BCC... Any ideas??
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 20th, 2020, 09:01 AM
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Replies: 1
We came across this trick for forwarding emails to the connector, but having them filed as if they were from the customer (not the employee that forwarded it): ...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 16th, 2019, 02:08 PM
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Replies: 1
Is there anyway to delete a custom "Values List" once created?
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https://i.ibb.co/M6xgQmf/2019-05-16-15-56-14.png (https://ibb.co/hfJgwSc)
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Also, why do these "Values Lists" show up under...
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