RMM Integration stop working

[diaz79]

Hi

Our RMM Integration with GFi MAX (N-abel) have suddenly stop working.
In log files we can find this error:

************************************************** *
************************************************** *
ERROR (DLL v.1.1.28000.25 ThredID: 8860; 06/04/2022 17:16:24): error:14094410:SSL routines:SSL3_READ_BYTES:sslv3 alert handshake failure
Stack>
void __thiscall Operations::CheckForResolvedTickets(class ErrorInfo &)
unsigned long __stdcall WorkerThread::MainLoop(void *)
parameter 1: 00000000

************************************************** *

We are running on latest version of RangerMSP and we have tried re-installation of RMM server, new API token and we have check server url, it's the same.

Any suggestions on this meter!

[Support Team]

Re: RMM Integration stop working

Thank you for posting this.

We are not sure what might be causing this and may first need to review your log files in our lab so we can verify versions and try to see what has been logged there..

Please zip the \Logs folder and email it to us.

Hope this helps!

[diaz79]

Re: RMM Integration stop working

Hi

Where should I send log zip file?

THX

[Support Team]

Re: RMM Integration stop working

support@ our domain. Thanks.