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Product FAQ
November 12th, 2007, 04:57 AM
Can I modify the ticket status descriptions to ones more relevant to us?
Support Team
November 12th, 2007, 05:05 AM
To modify the status descriptions go to Tools > Options > Tickets tab > Customize Status Values. Or Right-click on the Status field and from the menu select Customize Status Values.

Note: This should be done by a user with administrator privileges.