What is Ticket Status used for?

[Product FAQ]

What is Ticket Status used for?

[Support Team]

The Ticket Status field allows you to check whether a ticket has just been opened, whether it was scheduled with a technician, whether it is awaiting information from a customer, or whether it was resolved and closed.

To modify the status descriptions to ones more relevant to you go to Tools > Options > Tickets tab > Customize Status Values. Or, right-click on the Status field and from the menu select Customize Status Values.