Opening tickets from the dispatcher window

[Product User]

When I have an appointment open (from Dispatcher/Calendar), is there a fast way to get to the ticket related to that appointment?

The same question applies to Tasks also.


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[Support Team]

Yes, from the calendar window, you can right-click the Appointment and select Show Linked Ticket.

Same goes for the Appointments/Tasks list – you can select the appointment/task, and go to Show Linked Ticket.

HTH

Doron