Error 7010: Problem with Advantage Server File Read

[Wan Tse]

We are unable to login to CommitCRM CRM. We have attempted numerous times.

[Support Team]

Forum update - This was a local database index issue which was resolved directly with the user.

[techresq1]

We are getting this error as well but only intermitantly. It does however seem to be getting worse over time

[Support Team]

Hi techresq1, you shouldn't be receiving this error at all. Please contact us directly with the log files (from the Help > Technical Support menu in RangerMSP) and we will look further into it.

Doron

[techresq1]

Issue still unresolved
CommitCRM support seemed to believe it was an issue with HDD's on our server. We have confirmed that there are no issues with hard drives and there are no tother applications getting errors.

Could the other user chime in and tell us what there resolution was?

[Support Team]

An update from RangerMSP's support team for the benefit of the forum community:

To remove confusion - techresq1's issue is not the same as mentioned in the title of this thread.

We are working directly with techresq1 and have already thoroughly analyzed the log files and all indicators show that the problem is somehow related to the HDD or that it is a network issue and that it is completely external toRangerMSP.

Following our recommendations on this techresq1 has confirmed that when moving their existing installation and database of RangerMSP to another location RangerMSP works fine without any problems or issues. This also lead us to believe that the issue is completely external toRangerMSP.

Our recommendation is to verify the the HDD is valid, that all users have all access rights and all privileges to the shared network drive (or UNC path), and that if an NTFS is in use - to verify that all settings are correct for this folder.

teqresq1 - you may also try to move your existing installation to a new share on the same server or even a new share on the same hard drive and verify that everyone has all access rights to this share.

You should also verify that your security system (Anti-Virus, Anti-Spam etc.) on both the network PCs and the server allow full access and usage to the RangerMSP server folders and files, especially to the <server>\RangerMSP\Db folder (we recommend setting your AV system not to scan *.Adt *.Adi and *.Adm files.

Any suggestion from other members is welcome.

Doron

[techresq1]

At this point we are thinking we may be having some network com issues from the server. We seem to be able to create issues when moving data directly from the server to an workstation.

We are currently working on it but just figured we woud look for more input :)

[racassel]

Please publish instructions how to rebuild indexes, in emergency situation where CommitCRM will not open and advantage reports index error.

[racassel]

Please publish instructions how to rebuild indexes, in emergency situation where CommitCRM will not open and advantage reports index error.

[Support Team]

Here you go - before anything else - backup your system.