Service form customization

[Product User]

A) How can I use customized service forms as our default ticket form.
B) I would like to print on the ticket the date and time when the appointment is scheduled. Is this simply inserting a field?



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[Support Team]

You can set which service form will be printed as the default from Tools > Options > Tickets > Default Detailed Report.

As for adding the Appointment time to the Ticket service form, you can read on how to do this in this Forum discussion.


Neta