Copied secondary contact to new primary account, now not syncing to Outlook contacts

[ak47uk]

I copied a secondary contact to a new primary account and deleted the secondary contact. Now, when I sync to Outlook, the new primary contact is not synced. Is there a way to fix this?

Thanks

[Support Team]

This is interesting, thanks for asking.

Did you try to update the primary account, created from the contact, and run the sync again? If not, please give a try and see whether this bypasses the original record sync issue.

[ak47uk]

Strangely enough, it is now syncing. I had just altered the account by removing the surname and saving, then running a sync but the contact that appeared in Outlook had the surname still attached.

I'm not sure if it's a coincidence, as if editing the contact fixed it then I would have expected the contact in Outlook to be missing their surname, but I have added the surname back in Ranger and will monitor.

Thanks

[Support Team]

Thank you for the update.

We will also review this case from our side, great that things work well now.