Recurring template not working

[Anderso]

Hi
I'm trying to automatically generate a ticket, but it seems that recurring templates doesn't work.

I'm on Commit CRM v. 22 so it's rather old

Any tips for troubleshooting?

[Support Team]

Thank you for asking. The "force" that create recurring tickets is the server side Windows service of CRM Server, so you should make sure it is up and running.
Besides, you you mentioned and you're using a very old version, lots have changed since. You're welcome to contact us at support@ to discuss upgrading options.

Hope this helps.

[Anderso]

The service is running, and working afaik. We do get e-mails with alerts and such.

[Support Team]

Thank you for the update.

It is hard to tell what exactly the problem is. Please contact us directly at support@ so more specific details about your configuration can be shared and reviewed.

[Anderso]

Thank you. I will contact support.