Calendar entry/ Ticket creation

[rleishman@librait.net]

Is there a way to created a Calendar entry that creates a ticket on the scheduled day. No tickets created until the scheduled day.

[Support Team]

Thank you for posting this.

Tickets will not get created automatically from an appointment. We will log this as a feature request.

However, with one click you can create a new Ticket that will be based on the Appointment details.
Right click the appointment and select the "New Ticket" option.

Note that the content, account, contact, etc. will all be copied from the appointment and to the new Ticket automatically

You can also consider using the Recurring Tickets feature - although those are not linked to the appointment, you can create a recurring template so it will create one Ticket on a specific date by setting the expiration date as on the following sample:

/forum_images/recurring_ticket_template_settings_sample.png

Hope this helps.