Require status extensions

[nattivillin]

Since we have this very very small list of statuses, can we force a status to require an extension?

[Support Team]

Yes, you can. Beyond the predefined 10 statuses there's indeed the Status Ext. field. You can configure it to be mandatory, as well as for other fields by visiting Tools > Options > Tickets (Admin) tab, and clicking the 'Setup Mandatory Fields' button (top/right of the tab).

Hope this helps.

[nattivillin]

This looks like its only when making new tickets. What I am looking for is making it mandatory that using a certain status must include an extension.

[Support Team]

This setting forces using the Status Ext. field when new Tickets are created. I'll add a feature request to support variants on a per-status level and the option to configure that only specific statuses require using an Ext. Thanks.