Error synching appointments

[nattivillin]

We switched mail servers to O365. I need to setup the calendar sync again.

The email address in the sync options is not the correct email address. It says cpc@allpro10.com\Calendar instead of cpc@allpro.company\Calendar.

How do I change it?

Where is says "select..." doesnt let me edit the address. Where is this addresses pulled from?

[Support Team]

Once each user reconfigured your Outlook software to reflect the correct address, they should visit Tools > Options > Outlook tab to reconnect their calendar. We strongly recommend taking a backup first, as misconfiguring it might end up with duplicate calendar entries.

Besides, as you're now on 365, you should probably switch to the direct, server side, silent two way calendar sync with 365 by using the dedicated plugin. Click to read more about 365 calendar sync.

Hope this helps!

[nattivillin]

Do we have entitlement to the direct plugin already?

[Support Team]

We have just emailed you directly about this.

[nattivillin]

Thanks. Started the setup and we received "error occurred while switching the sync to office 365" 1108 EVT OTL 365

[Support Team]

In case anyone else sees this message - please contact us directly to receive a small patch that resolves it.

[nattivillin]

The patch works!