sending on behalf of customer ticket is under my account

[swildow]

Hi,

when sending email on behalf of customer ticket winds up in RangerMSP but is under my account. not the customers account

is there a setting misconfigured?

TIA
Swildow

[Support Team]

When forwarding two things need to happen for it to work end to end -

1. The email address you forward from, i.e. yours, must be stored under your employee account in RangerMSP.

2. You specify the customer email address as part of the subject line of the email you forward - prefixed with @ - and place it first as part of the subject line.

Click to read all about creating tickets on behalf of your customers using emails.

Hope this helps.

[swildow]

that worked, i had the wrong email address under employee

thank you!
swildow