SLA reporting

[centurion]

As a managed service provider our clients are continually asking for SLA reporting on work performed under contract for any given time period.

For example - this month 'x' amount of tickets were opened. Of those 'x' number of tickets were closed within the given SLA and 'x' number if tickets took longer than the published SLA.

Am i missing this in the reporting section?

How does everyone here handle SLA reporting?

[Support Team]

Thank you for asking. This is a good question and input and we'll take a note about this. This thread includes somewhat related discussion with some sample reports, that you may try to further customize.

Hope this helps!