SLA and working hours

[umberto.meglio]

We are implementing sla on the tickets. We have 2 different business units based on slightly different working hours.
We are using the priority field. Is it possible to set up 2 different working hours plan for the calculations? Thank you

[Support Team]

Thank you for asking. A single business working hours schedule can be configured*for your business. We'll take a note of your question. Thanks!