Email connector to ticket from my email address

[gbowes]

I am trying to use the email connector more but, clients are in the habit of emailing me for support. Try as I might, I can't break this habit.

I've been forwarding email to the connector email address, going into Commit, modifying the account, email contacts, and stripping out the FW: etc.

Is there an easier way to do this?

[Support Team]

Yes, definitely. There's a much faster way on how to convert an email message you received directly from a customer into a new Ticket in RangerMSP by forwarding that email to the Email Connector.

Follow the article linked below for all details:

How To Create Tickets On Behalf of Your Customers Using Emails

Hope this helps!

[gbowes]

Perfect, thank you very much!