Image Preview

[HavenZone]

Is there ever going to be an image preview for assets, account, tickets? We know you can attach an image to a asset in the docs, but it is a waste of time if I need to open the image attached in another program or worse download it when using the web client. There should be another tab for images and show previews of the image. So under assets you can attach a number of images that show the asset or the location so the tech can easily see what the client is talking about. Or a tech onsite can attach images to a ticket to show an issue and other techs can quickly access that image without too many steps. Under the accounts you could put images of the location and floor plans, server rooms etc... This would make CommitCRM a much more user friendly store of information and speed up the processes.

[Support Team]

Thank you for suggesting this and sharing your thoughts with us. Better support for attaching and viewing images is on our list and will be evaluated for the future release.

[stwman11]

Adding my support to this thread.

[tfreitas]

+1

[aaspeer]

+1

[Kevin@multi.co.za]

+10

[HavenZone]

The new update includes embedding images in the knowledge base articles but still no image preview for assets/tickets/accounts

Really need to be able to attach images of assets and be able to see those images without having to download them.

For tickets, a tech can use their iPhone to attach images to a ticket if there is a visible issue to note.

and for accounts, you should be able to attach images of the location. Like an image of the server closet so when a tech looks up their account they are getting an idea of what the client is looking at, without having to download the image.

Maybe just add a preview pane in the docs section. This would be VERY helpful to work with clients.

[Support Team]

Thank you for posting this and for sharing your feedback and ideas.

I'd like to refer you to one important move in this direction. The new RangerMSP 24 includes a new built-in preview of images and PDF (Chrome required) files and there is no need to download them anymore in order to preview them.

The built-in preview affects images filed as Documents as well as Email attachments.
Basically, you can use the Web interface portal to quickly previous any image/PDF file attached to Tickets/Assets/Accounts/etc.

/forum_images/web_documents_preview.png

Hope this helps.

[HavenZone]

I was really talking about the desktop program, not the web portal. The web portal is nice for quick access in the field but we normally use the program. But it is nice that you added that to the web portal.

[HavenZone]

With the new integration to IT-portal. Have you looked at their image gallery? that would be the ideal way to see the images in the desktop program. I am on the fence with subscribing to their service as it is a lot easier to keep track of info on there. And it adds in the client portal as well. I have been asking for years for this as a feature so we could quickly look in a client's record and see images that were uploaded, without having to click links to open a file.

[Support Team]

Thank you for posting this. Showing image previews within the app itself is already high on our list and may be included in one of our coming new releases. Thanks for asking.

[Support Team]

Update from RangerMSP Team:
The new Photo Albums feature was introduced in RangerMSP 29.

[HavenZone]

The photo album is a good start, but it should be a tab in the ticket or asset. Aside from the icon changing from yellow to grey, it's not very noticeable that there are images attached. It would be better if there were a tab that showed thumbnails in the ticket or asset, then open the album window when clicking on a thumbnail.

Also, it does not accept HEIC files which is the default images from iPhones. It makes it a long process to add photos if you have to convert them first.

[Support Team]

Thank you for sharing your thoughts, liking the direction with the new photo album feature, and for suggesting improvements. All noted and will be considered. As a workaround for the iPhone and its default HEIC photo formats, the default format can be changed once to JPG using the camera app settings, though you have probably done that already.

Thanks!

[HavenZone]

I changed my iPhone a while back to make it easier to use photos but clients that send images tend to still have the default on their phones. And you also have people the like the format