New RMM Tickets

[HavenZone]

Is there a way to set the status (not label) of the tickets created by the RMM. Instead of a ticket created by the RMM link having a status of "New" I would want to use a status of "RMM" so it is easier to filter out the tickets created by the RMM. The label side does the exact opposite of what we are trying to do.

[Support Team]

Thank you for posting this.

Currently there is no option to set another status for the new RMM Tickets. We will take on your question about filtering out such Tickets.

[HavenZone]

or another way would be to assign the RMM tickets to a different user

[Support Team]

Thanks. That's a great idea and it'll be reviewed.