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lpopejoy
March 18th, 2019, 09:46 AM
Would anyone else find this useful? I would love if ticket responses from the email connector had a unique subject so that they didn't all look the same. I feel like it would help the quality of responses and reduce confusion for clients responding to the wrong ticket.
aaspeer
March 18th, 2019, 11:55 AM
I would love this. Currently, we only have the 'first paragraph' line used everywhere and we have an internal process to use the first line of the ticket as the "subject". A separate subject for ticket would help greatly.
lpopejoy
March 18th, 2019, 12:40 PM
Problem is most of our tickets (or a lot) are email generated. The theoretical "subject" field SHOULD be auto populated by the subject of an email. It would serve to keep the communication threads logical and keep all the different email threads clear.
aaspeer
March 18th, 2019, 01:08 PM
Agreed.
lpopejoy
March 18th, 2019, 01:13 PM
Somehow Commit doesn't see this as a priority. So I guess it's up to anyone who thinks this is useful to let them know. Though I'm not confident that it will make a difference.
tfreitas
March 19th, 2019, 07:28 AM
+100 on the subject field
Kevin@multi.co.za
March 20th, 2019, 05:30 AM
yes please +1
partech
September 11th, 2019, 08:54 PM
+100 For this
nattivillin
September 12th, 2019, 09:06 AM
Agreed. Subject is usually the most important part of a ticket generated by email.
Support Team
September 12th, 2019, 10:48 AM
Thanks. For such Tickets, automatically created from customer emails, the subject line of the email automatically becomes the first line of the ticket description - meaning - it is displayed first everywhere and is probably the desired behavior - as this line is the closest to a separate subject field.

Thanks!
tfreitas
September 12th, 2019, 08:34 PM
+100000000000000 for this feature!
stvnbth
October 2nd, 2019, 09:36 PM
This "subject line of the email automatically becomes the first line of the ticket description" is just lazy design. This should be a seperate field that can be queried against aside from the body of ticket. Additionally, authorship of updates should also be recorded/published within the web portal.
Support Team
October 3rd, 2019, 06:03 AM
Thank you for posting this and for your feedback.
Your requirement here is clear and we will added your comments. Thanks.
HavenZone
October 6th, 2019, 08:57 PM
+1