Ability to add information from a pending appointment to an email

[aaspeer]

We would like to know if there is a way to add an appointment date/time from a pending appointment on a ticket to the body of an email template.

Thanks,

Austin Riggs

[Support Team]

The appointment details are included in the email body while sending an email for the appointment, for example, using the Email button at the bottom of the Ticket Pending tab.

/forum_images/send_email_for_appointment.png

If needed, Email Template, used for such email messages, can be fully customized.

Hope this helps.